You apply for a certificate of good conduct (the DCI police clearance certificate) on eCitizen, pay KES 1,050 (KES 1,000 certificate + KES 50 eCitizen convenience fee), download and print the C24 invoice, then book a fingerprint capture appointment at a DCI or Huduma centre. The certificate is valid for one year, and it usually takes about 2 to 6 weeks to be ready after your fingerprints are taken.
How to apply, step by step
Log in to eCitizen and open the Directorate of Criminal Investigations service. Choose the police clearance certificate, fill your details, and pay KES 1,050 (KES 1,000 certificate + KES 50 eCitizen convenience fee) by M-PESA on the eCitizen paybill 222222. Download and print the C24 form and the payment invoice. Book your fingerprint appointment and carry the printed C24, your original ID and a copy to the DCI or Huduma centre on the day. After capture, you get an SMS or email when the certificate is ready to download.
What it costs and how long it takes
The fee is KES 1,050 (KES 1,000 certificate + KES 50 eCitizen convenience fee), paid on eCitizen. The realistic wait is 2 to 6 weeks after fingerprinting, longer in peak hiring seasons, so apply early if an employer has given you a deadline. The certificate is valid for one year from issue.
Related on paybillke: eCitizen passport application, eCitizen birth certificate, eCitizen marriage certificate, and the eCitizen paybill 222222 page.
Applying from the diaspora
Kenyans abroad apply through the same eCitizen service and have their fingerprints taken at a Kenyan embassy or a local police station, then submit the prints as directed. Timelines are longer, so start well ahead of any deadline.
Good conduct certificate, frequently asked questions
How much is a good conduct certificate?
KES 1,050 (KES 1,000 certificate + KES 50 eCitizen convenience fee), paid on eCitizen via paybill 222222.
How long does it take?
About 2 to 6 weeks after your fingerprints are captured, longer in peak hiring seasons.
How long is it valid?
One year from the date of issue.
What is the C24 form?
The invoice and application form you print from eCitizen and carry to your fingerprint appointment at a DCI or Huduma centre.
Verified line: Fee KES 1,050 verified against eCitizen DCI service, 8 September 2026. Process from the DCI on eCitizen. Independent guide, not the DCI or the Government of Kenya. Apply only on the official eCitizen portal.