Safaricom: the services that are hard to find
The Safaricom things that are hard to find: stopping Skiza and premium subscriptions, retrieving a PUK, Okoa Jahazi, SIM swap and eSIM, and the four business shortcodes nobody explains.
About Safaricom services
The Safaricom things that are hard to find: stopping Skiza and premium subscriptions, retrieving a PUK, Okoa Jahazi, SIM swap and eSIM, and the business shortcodes nobody explains. For reversals, charges, limits, statements, Fuliza, M-Shwari, Bonga Points and Pochi, see the dedicated guides linked on this page.
Safaricom guides
Stop Skiza Tunes
How to Stop Skiza Tunes on Safaricom (2026)
Stop subscriptions draining airtime
Stop Safaricom Subscriptions Eating Your Airtime
Okoa Jahazi airtime credit
Okoa Jahazi: Borrow Airtime, Limits and Repayment
Please Call Me and Reverse Call
Safaricom Please Call Me: How to Send One (2026)
PUK and blocked SIM
How to Get Your Safaricom PUK and Unblock a SIM
Check your own number
How to Check Your Own Safaricom Number (2026)
SIM swap and eSIM
Safaricom SIM Swap, Replacement and eSIM (2026)
Bulk Payment (B2C)
M-PESA Bulk Payment (B2C): Pay Salaries at Scale
B2B payments
M-PESA B2B: Pay Supplier Paybills and Tills
Business One Account
M-PESA Business One Account: Collect and Pay
Short-Term Paybill
M-PESA Short-Term Paybill for Harambees (2026)
Frequently asked
How do I stop Skiza tunes?
Send STOP to 900, or dial *811# and choose Manage Active Tunes to delete them.
Why is my airtime disappearing?
Usually premium-rate subscriptions charging a few shillings a day. Dial *100# and open My Subscriptions, or *100*5*4*2# to stop all.
How do I get my Safaricom PUK?
Call 100 free from the line, or 0722 002100 from another phone. Ten wrong PUK entries blocks the SIM permanently, so do not guess.
What is the Okoa Jahazi code?
*131#, or *456*2#. A 10% service fee applies and repayment comes from your next top-ups within 120 hours.
How much does a Safaricom eSIM cost?
KES 150 on prepay, free on postpay. Request it in the mySafaricom app.
What is a Short-Term Paybill?
A temporary M-PESA paybill for fundraising, for causes like medical bills, funerals and education.