About paybillke
Editorial process and verification standards
Wrong paybill numbers cost real Kenyans real money. We take that seriously. Every paybill on this site is verified by a named writer before publication, and re-checked quarterly. Here's exactly how we do it — what we will publish, what we won't, and how we handle corrections.
Every paybill is verified
Before a paybill goes live, the assigned writer confirms it on the merchant's official channel — website, app, or in-branch poster. We don't accept paybill numbers shared via social media or WhatsApp without independent verification.
Re-verified quarterly
Every paybill is re-checked at least once a quarter. Each entry shows a "last verified" date so you can see the freshness at a glance. When a paybill changes, we update the page and note the change visibly.
Named authors with relevant expertise
Every guide is written by a named author from our team with experience in the relevant beat — banking, telecom, diaspora, or fees. No ghostwritten content. No anonymous AI-generated articles.
Corrections handled within 24 hours
When a reader reports a wrong paybill or an error in a guide, we investigate within 24 hours and update the page if confirmed. Significant corrections are noted at the top of the affected article with the date.
Source hierarchy
When verifying a paybill or fact-checking a claim, we follow a strict hierarchy of sources. Higher-tier sources beat lower-tier sources whenever there's a conflict.
- Tier 1 — Primary sources. The merchant's own published material — official website, mobile app, in-branch posters, customer service line. For government services: KRA, eCitizen, and CBK official publications. For Safaricom-related rates: the official rates page at safaricom.co.ke/personal/m-pesa/m-pesa-rates.
- Tier 2 — Verified press. Reporting from established Kenyan media — Nation, Standard, Business Daily, Capital FM, TechCabal, BitcoinKE. Used for context and to corroborate Tier 1 sources, never to override them.
- Tier 3 — Industry data. CBK quarterly reports, CAK annual reviews, KIPPRA studies. Useful for trends and aggregate statistics; not used for individual paybill verification.
- Excluded — Untrusted sources. WhatsApp forwards, social-media-only paybill numbers, sponsored content masked as editorial, AI-generated content from third parties. We do not publish numbers sourced exclusively from these channels.
Fact-checking protocol
Every guide goes through this checklist before publication:
- Every paybill mentioned is verified against Tier 1 sources
- Every fee figure is verified against Safaricom's published tariff or the relevant operator's rates page
- Every step-by-step is reproduced by the writer or a colleague before being published
- Every external link is tested at the time of publication
- Every claim about regulation cites the regulator (CBK, CMA, CAK, KRA) or the underlying law
- Every example transaction in articles uses real, replicable numbers — not made-up scenarios
What we won't publish
- Paybills we cannot verify on a Tier 1 source
- Get-rich-quick schemes, MLMs, or pyramid structures
- Specific investment recommendations (we provide information, not advice)
- Sponsored content disguised as editorial — paid placements are clearly labelled
- Content promoting unlicensed lenders or unregistered fintechs
- Claims that imply we endorse a specific product without disclosing any commercial relationship
Affiliate and sponsorship disclosure
paybillke may earn a commission when readers click through to remittance partners (Wise, Sendwave, Lemfi, etc.) or lending partners. These commissions never influence which paybills we list, what fees we report, or which products we recommend in comparisons.
When an article mentions a partner with whom we have a commercial relationship, that relationship is disclosed at the relevant point in the article. We don't bury disclosures in fine print.
Found an error? Tell us.
We act on reader corrections within 24 hours. Use our Report incorrect info page or email interconpublishers@gmail.com with the URL, the issue, and a source for the correct info if you have one.