Restaurants in Kenya: tills at the counter, apps for delivery
Restaurants take Buy Goods at a per-outlet till, not a brand paybill. For delivery you order through the chain’s own channel, such as Simbisa’s Dial a Delivery, or through Uber Eats, Bolt Food, Glovo and Yum.
About Kenyan restaurants and fast food
Kenya’s restaurant and fast-food chains, including Java House, Artcaffe and the Simbisa family (Chicken Inn, Pizza Inn, Creamy Inn, Baker’s Inn, Galito’s, Steers, Nando’s, RocoMamas, Fish Inn), all take M-PESA at the counter through Buy Goods on the outlet’s own till, or by card. Delivery runs either through a chain’s own channel or through the aggregators, and how you pay depends on which of those you used.
Ordering and paying
Frequently asked
What is the Chicken Inn delivery number?
Simbisa’s Dial a Delivery customer care is +254 700 323323, covering Chicken Inn, Pizza Inn, Galito’s and the other Simbisa brands.
Does Java House have a paybill?
No. Java House takes Buy Goods on the outlet till or card, and you pay in-app for delivery.
Which brands are on Dial a Delivery?
Chicken Inn, Pizza Inn, Creamy Inn, Baker’s Inn, Galito’s, Steers, Nando’s, RocoMamas and Fish Inn.
Is ordering direct cheaper than an aggregator?
Usually. Aggregators add delivery and service fees, and their menu prices are not always the in-store prices.
Who refunds a wrong delivery order?
Whoever took your money. On an aggregator that is the platform; ordering direct, it is the restaurant.
Do KFC and Pizza Hut have paybills in Kenya?
No. Same pattern: per-outlet Buy Goods till, or payment inside the ordering app.