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Verified 13 September 2026

Dial a Delivery: ordering from the Simbisa brands

By Josephine Njeri · Kenyan restaurants and fast food hub · paybillke is an independent guide and is not affiliated with Kenyan restaurants and fast food.

Dial a Delivery (DaD) is the Simbisa group’s own delivery channel, covering Chicken Inn, Pizza Inn, Creamy Inn, Baker’s Inn, Galito’s, Steers, Nando’s, RocoMamas and Fish Inn. Order on the DaD app or through the call centre, and pay by M-PESA, Airtel Money or card. Customer care is +254 700 323323.

One channel, nine brands

The thing worth understanding about Simbisa is that the brands share infrastructure. Chicken Inn and Pizza Inn often occupy the same building with the same kitchen behind them, which is why one delivery order can carry items from more than one brand and why one ordering channel serves all of them. If you have been searching brand by brand for a delivery number, you have been looking for nine doors into one room.

Ordering direct or through an aggregator

You can reach the same food two ways, and they are not the same transaction.

Direct, through Dial a Delivery. The app or the call centre on +254 700 323323. Your counterparty is Simbisa, the price is the menu price, and a complaint goes to them.

Through an aggregator, meaning Uber Eats, Bolt Food, Glovo or Yum. They add their own delivery and service fees, menu prices are not always the in-store prices, and if the order is wrong your counterparty is the aggregator under their refund policy, not the restaurant.

Neither is wrong. But if you are comparing "why was this more expensive than last time", that is usually where the difference sits.

How payment works

  1. In the app or on the phone: pay by M-PESA, Airtel Money or card at the point of ordering.
  2. At the counter: Buy Goods on the outlet till, or card. There is no brand-wide paybill.
  3. Keep the confirmation either way. For a delivery dispute it is the only thing that proves what you paid and when.

Delivery is now a serious part of the business

Simbisa operates around 252 outlets in Kenya and reports deliveries at roughly 22% of sales, up about a third year on year. That matters to you as a customer because it means the delivery operation is no longer a side channel with a phone number bolted on, and the app is generally the more reliable route than trying to reach a specific branch directly.

About this page

paybillke is an independent payments directory and is not affiliated with any restaurant or delivery brand. Checked 13 September 2026. Outlet till numbers belong to individual branches and change, so use the number shown at the counter or pay inside the ordering app.

Frequently asked

What is the Chicken Inn delivery number?

Simbisa’s Dial a Delivery customer care is +254 700 323323. Chicken Inn, Pizza Inn, Galito’s and the other Simbisa brands all order through the same channel.

Does Pizza Inn have a paybill?

No. Simbisa outlets take Buy Goods on the outlet till, or you pay inside the ordering app.

Which brands are on Dial a Delivery?

Chicken Inn, Pizza Inn, Creamy Inn, Baker’s Inn, Galito’s, Steers, Nando’s, RocoMamas and Fish Inn.

Is it cheaper to order direct or on Glovo?

Usually direct. Aggregators add delivery and service fees, and their menu prices are not always the in-store prices.

How do I pay for a Dial a Delivery order?

M-PESA, Airtel Money or card at the point of ordering.