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Huduma Kenya services directory Kenya 2026

Every service by agency, plus which centres deliver what.

AO
by Reviewed by Michael Mwangi 11 min read Updated 26 August 2026Verified 26 Aug 2026

Huduma Kenya is the one-stop-shop programme launched in 2013 to reduce the number of counters a citizen must visit to complete a government transaction. In 2026, more than 50 Huduma Centres host desks from over 30 agencies. This directory lists what each agency can do at Huduma, so you can plan whether the trip covers your errand or whether you still need to visit the agency headquarters.

National Registration and Civil Documents

  • Apply for or replace National ID (National Registration Bureau).
  • Apply for birth certificate (Civil Registration).
  • Death certificate registration.
  • Marriage registration and certificate.
  • Late registration of birth or death.

Directorate of Immigration Services

  • Passport biometric capture (Class A, B, C).
  • Passport collection.
  • Passport application status.
  • Some centres: Kenyan citizenship by registration and renunciation flows.

National Transport and Safety Authority (NTSA)

  • Driving Licence application, renewal, and duplicate.
  • Smart Driving Licence collection.
  • Motor vehicle transfers (log book).
  • Motor vehicle inspection booking.
  • PSV and commercial licence applications.

Directorate of Criminal Investigations (DCI)

  • Certificate of Good Conduct fingerprinting.
  • Certificate collection.

Kenya Revenue Authority

  • KRA PIN registration and retrieval.
  • iTax password reset assistance.
  • Tax Compliance Certificate application help.
  • PRN generation walkthrough for taxpayers unfamiliar with iTax.

National Social Security Fund

  • NSSF membership registration.
  • Statement printing.
  • Contribution enquiry.
  • Benefit claim submission and document verification.

Social Health Authority (SHA)

  • SHA registration and biometric activation.
  • Contribution status printout.
  • Card issue and replacement.
  • Dependant registration.

Business Registration Service (BRS)

  • Business name reservation and registration.
  • Company (Cap 486) registration.
  • Certificate collection.
  • CR12 and other extract requests.

Ministry of Lands

  • Land search.
  • Title deed collection.
  • Stamp duty assessment queries.
  • Land rent balance checks.

Other agencies and services

  • HELB: loan status, compliance certificate.
  • Judiciary: some centres offer small claims filing and traffic case lookups.
  • Public Service Commission: application status enquiries.
  • Nairobi County / county governments: parking permits, single business permits, land rates enquiries (where the county has an SLA with Huduma).
  • Postal / Posta: PO Box services (at centres hosted inside GPOs).
  • Elections: IEBC voter register lookups (during registration windows).
  • Ombudsman: complaint intake against government offices.

Operating hours and how to book

  • Standard hours: Monday to Friday 8:00 am to 5:00 pm; some centres open Saturday 8:00 am to 1:00 pm.
  • Booking: many services are walk-in; passport biometrics and DCI fingerprinting are booked through eCitizen.
  • Contact: Huduma Contact Centre 0709 946 000, or email info@hudumakenya.go.ke.
  • Centres directory: hudumakenya.go.ke, click Our Centres for a map.

Sources

  1. Huduma Kenya, hudumakenya.go.ke, retrieved 26 August 2026.
  2. Executive Order No. 1 of 2013 establishing the Huduma Kenya Programme.

FAQ

How many Huduma Centres are there in Kenya?

Huduma Kenya operates 50-plus centres nationally, at least one per county, with major urban centres (Nairobi GPO, Nairobi Teleposta, Mombasa, Kisumu, Nakuru, Eldoret) offering the widest range of services. Rural centres offer a core subset focused on ID, birth registration, and Huduma-only services.

Do I need to book in advance?

Most Huduma services accept walk-ins. Some high-demand services (passport biometrics, DCI fingerprinting) may require an eCitizen-booked appointment. Check the specific service before travelling.

Can I pay at the centre?

Yes. M-PESA paybill 191919 for Huduma's own fees, or eCitizen paybill 222222 for agency service fees. Cash and card are accepted at most centres for smaller amounts.

Are Huduma services free?

The service delivery through the centre is free (no premium for using Huduma vs the agency office). The underlying government fees still apply where the service is a paid one.