eCitizen paybill number 222 222
Pay for Kenyan government services via the eCitizen portal, passports, driving licenses, business permits, NTSA, immigration, and more.
Verified by paybillke on 8 May 2026how we verify
More government services
Other Kenyan government paybills
KRA, eCitizen, NSSF, HELB, SHA, county governments, find the right paybill, the right account format, and what each charge is for.
Browse government paybillsAccount number for eCitizen
- Format
- Reference number
- What to type
- eCitizen invoice number from accounts.ecitizen.go.ke
- Example
- EC25062300012345 (invoice reference from your eCitizen dashboard, regenerated per transaction)
- Common mistake
- Reusing a reference number from a previous payment: most systems mark used references invalid and the new payment lands in suspense.
eCitizen payment not working? Top fixes
Common failure modes specific to eCitizen, with the fix that works first. If none of these resolve it, the 10-character M-PESA transaction code is the universal proof of payment, keep the SMS until the issue clears.
Payment cleared M-PESA but eCitizen still says "Awaiting Payment".
Click the "Add Payment" or "Update Payment" button on the invoice in your eCitizen dashboard and paste the M-PESA code manually. eCitizen's automatic match occasionally fails during peak load; the manual code-paste resolves it in seconds.
Still stuck? How to reverse an M-PESA transaction and M-PESA error code lookup.
eCitizen (paybill 222222) is the consolidated government services portal: passport applications, driving licence renewals, business registration, sworn affidavits, every paid government service except KRA tax (which uses the same 222222 but with a different PRN format). Each transaction generates a unique invoice reference on accounts.ecitizen.go.ke that must be used as the account; reusing an old invoice fails silently. After paying, the service typically updates the eCitizen status within 5 minutes for online services and within 24 hours for services requiring physical pickup.
M-PESA paybill cost
What does paying eCitizen cost you?
For KES 2,500 to eCitizen (paybill 222222), you pay KES 33 on top (total KES 2,533 debited from M-PESA). The fee is set by Safaricom, not by the paybill.
Result
Fee
KES 20
Total cost
KES 2,520
Free for transactions up to KES 100.
Some paybills (e.g., government services on eCitizen) are zero-rated, Safaricom waives the customer fee. Confirm with the receiving entity.
Fees are typically lower than Send Money for the same amount.
Updated for 2026 Safaricom tariffs. Verify on safaricom.co.ke before sending large amounts.
How to pay eCitizen
M-Pesa
Pay via M-Pesa 222 222
- Open M-Pesa, dial *334# or open the M-Pesa app.
- Select Lipa na M-Pesa, then Pay Bill.
- Enter Business Number: 222 222
- Enter Account (Reference Number): eCitizen invoice number from accounts.ecitizen.go.ke
- Enter the amount, in KES.
- Enter your M-Pesa PIN and confirm. You'll get an SMS confirmation.
Account format
Reference Number: eCitizen invoice number from accounts.ecitizen.go.ke
M-PESA cost to pay eCitizen (2026 Safaricom tariff)
Total customer fee when paying paybill 222222 from M-PESA at common amounts. Fees are the standard Safaricom paybill bracket; some government services (eCitizen, KRA, NHIF/SHA) are zero-rated and these fees may be waived.
| If you pay eCitizen | M-PESA fee | Total off your M-PESA |
|---|---|---|
| KES 200 | KES 5 | KES 205 |
| KES 500 | KES 5 | KES 505 |
| KES 1,000 | KES 10 | KES 1,010 |
| KES 2,500 | KES 20 | KES 2,520 |
| KES 10,000 | KES 48 | KES 10,048 |
| KES 50,000 | KES 67 | KES 50,067 |
Free for amounts up to KES 100. eCitizen does not charge its own fee on top of the M-PESA tariff; what you see is what you pay.
See full M-PESA fee bands, limits, and the 20% excise duty explained for every amount up to KES 250,000.
eCitizen payment not working? Top fixes
Common failure modes specific to eCitizen, with the fix that works first. If none of these resolve it, the 10-character M-PESA transaction code is the universal proof of payment, keep the SMS until the issue clears.
Payment cleared M-PESA but eCitizen still says "Awaiting Payment".
Click the "Add Payment" or "Update Payment" button on the invoice in your eCitizen dashboard and paste the M-PESA code manually. eCitizen's automatic match occasionally fails during peak load; the manual code-paste resolves it in seconds.
You used an old/expired invoice reference and the payment landed in suspense.
Generate a fresh invoice on eCitizen (the old one cannot be reactivated). Then open a support ticket from the eCitizen dashboard with both M-PESA codes (old payment + new) and ask for the suspense amount to be applied to the new invoice. Standard resolution is 3-5 working days.
Still stuck? How to reverse an M-PESA transaction and M-PESA error code lookup.
eCitizen USSD code
Beyond paying via M-PESA, eCitizen customers can manage their account directly through the Government of Kenya USSD shortcut, free from any phone with no internet:
*222*222#Tap to dial on phoneGovernment services portal access.
- Check application status
- Service notifications
- PIN/eCitizen account checks
Calculator preview
M-Pesa fees for eCitizen
| Amount | M-Pesa fee | Total cost | % fee |
|---|---|---|---|
| KES 50 | Free | KES 50 | , |
| KES 200 | KES 5 | KES 205 | 2.50% |
| KES 1,000 | KES 10 | KES 1,010 | 1.00% |
| KES 5,000 | KES 34 | KES 5,034 | 0.68% |
| KES 20,000 | KES 62 | KES 20,062 | 0.31% |
About eCitizen
Pay for Kenyan government services via the eCitizen portal, passports, driving licenses, business permits, NTSA, immigration, and more.
- Sector
- Government
- Official site
- accounts.ecitizen.go.ke
Frequently asked about eCitizen
What is eCitizen's paybill number?
eCitizen's M-Pesa paybill is 222222. Pay for Kenyan government services via the eCitizen portal, passports, driving licenses, business permits, NTSA, immigration, and more.
How do I pay eCitizen via M-Pesa?
Open M-Pesa, select Lipa na M-Pesa, then Pay Bill. Enter business number 222222, then your account (eCitizen invoice number from accounts.ecitizen.go.ke), then the amount, then confirm with your M-Pesa PIN.
What account number do I use for eCitizen?
eCitizen invoice number from accounts.ecitizen.go.ke
Can I pay eCitizen from abroad?
Yes, diaspora users typically send via remittance services like Wise, Sendwave, Lemfi, or WorldRemit, which deposit directly to eCitizen's paybill 222 222. Compare fees on our diaspora hub before sending.
What are the M-Pesa fees for paying eCitizen?
M-Pesa charges a transaction fee based on the amount sent. Use our M-Pesa fees calculator to see the exact 2026 cost for any amount.
What if I pay the wrong amount or use the wrong paybill?
Contact eCitizen support immediately with your M-Pesa transaction code. If you sent to the wrong paybill entirely, contact Safaricom on 100 (free from a Safaricom line) within 7 days to request a reversal, though success isn't guaranteed.
How do I confirm my payment to eCitizen went through?
M-Pesa sends a free SMS confirmation with a transaction code (e.g., ABC12DEF345). Save this code, it's your proof of payment. eCitizen should also confirm receipt via their channels.
Read deeper
Government services
KRA, eCitizen, NSSF, SHA, paying every Kenyan government service via M-PESA.
Pillar guide
How to pay KRA via M-Pesa, taxes, PRN, common mistakes
Generate a PRN on iTax, pay paybill 222222, and avoid the five mistakes that send money to KRA but don't clear your obligation.
Further reading
Curated external sources we cite. Open in a new tab.
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Paybill displayed: 222 222 (mpesa paybill). How we verify.