Radabet login help: reset, unlock, and account recovery (2026)

Password reset, step by step

1. On radabet.co.ke or the app, tap Login.
2. Tap Forgot Password.
3. Enter your registered Safaricom number in the format 07XXXXXXXX.
4. Wait for the SMS. It arrives within 30 to 60 seconds under normal load.
5. Enter the reset code (or tap the link in the SMS).
6. Set a new password: 8+ characters, mix letters and numbers, avoid the phone number or your birth year.
7. Log in with the new password.

If your Safaricom number changed

Your Radabet account is anchored to the Safaricom number you registered with. If you have changed lines (kept the same ID but new number), you cannot self-serve a phone update from the app because the OTP would go to the old number.

The recovery route:

1. Contact Radabet support via the in-app chat or the support channel on radabet.co.ke.
2. Provide your Kenyan ID number and, if requested, a clear photo of the ID.
3. Provide the old and new phone numbers.
4. Support verifies you against KYC records and updates the phone number.
5. Log in with the new number and set a new password.

Timeline: usually under 24 hours, sometimes same-day. Do not open a second account; the ID cross-check will block it.

Account locked or frozen

Three types of lock. Each has a different fix.

• Soft lock (failed logins). After 5 to 10 wrong password attempts, the account auto-locks for 15 to 30 minutes. Wait it out. Then reset the password rather than guessing again.
• KYC lock. A larger deposit or withdrawal can trigger a KYC review. The account is not gone; support needs a document upload (ID front, ID back, sometimes a selfie holding the ID). Complete the KYC page and the lock lifts.
• Security lock. Suspected compromise, terms-of-service violation, or a responsible-gambling flag. Contact support; the resolution path depends on the trigger and can take longer.

Two-factor authentication

If Radabet exposes 2FA in the security settings, turn it on. The mechanism is SMS-based: a login attempt after the password prompts for a one-time code, sent to your registered Safaricom number. It adds a few seconds to login and stops the vast majority of credential-stuffing attempts.

On a phone loss, disable 2FA via support before losing SIM access. If your phone is gone and you cannot receive the SMS, support can turn 2FA off after ID verification. Do not share the 2FA code with anyone.

If you think your account is compromised

1. Immediately use Forgot Password to set a new password.
2. Contact Radabet support to force-logout all sessions and freeze the account.
3. Check your M-PESA statement for the last 7 days for anything unusual.
4. Report unauthorised M-PESA activity to Safaricom on 100.
5. If any lost funds are still recoverable, ask Radabet support to open a dispute and preserve logs.

FAQ

Related Radabet resources

• Radabet Kenya hub
• Register a Radabet account
• Radabet not working today: outage flow
• Withdrawal not received: escalation path
• Responsible gambling resources

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