Gambling is for adults aged 18+ only.
Only play with money you can afford to lose. paybillke does not confirm licences: GRA publishes no register. Check what the operator prints about its licence, and confirm on gra.go.ke before depositing. If gambling is becoming a problem, support is available. Call the GRA helpline on 0800 723 770.
Before you can withdraw
- KYC complete. Your national ID, passport or alien ID must be uploaded and approved. GRA's 2026 regulations require operators to verify a winner's identity before paying winnings (L.N. 112, regulation 82).
- The right phone number. Withdrawals go only to the M-PESA number registered on your GameMania account.
- Cash, not bonus. GameMania's terms say that when you play with a bonus or gift, only the winnings are credited to your account. The bonus itself is not cash you can withdraw.
The withdrawal flow
- Open the GameMania app or gamemania.co.ke.
- Tap Withdraw.
- Enter the amount. The screen usually shows the 5% withholding tax so you see what you will receive.
- Confirm.
- Wait for the M-PESA SMS. GameMania does not publish a payout time.
Cashing out at an M-PESA agent costs a withdrawal fee. Check it for any amount with the M-PESA fees calculator.
Tax on withdrawals and winnings
Since 1 July 2026 the Finance Act 2026 takes a 20% withholding tax on winnings and a 5% withholding tax on money paid out to you. GameMania deducts both at source.
Example: on a KSh 1,000 withdrawal, GameMania deducts KSh 50 (5%) and M-PESA receives KSh 950. If the money came from a win, the 20% tax on winnings was taken when the win was paid. See our betting tax in Kenya 2026 guide for the full picture.
Limits and timing
- Minimum KSh 100, maximum KSh 30,000 per day. From section 3.2 of GameMania's terms, read on gamemania.co.ke/condition on 25 October 2026. Withdrawals go to the payment method you registered with, by SMS or online.
- A KSh 32 charge. The same section says "a minimum accrual charge of 32ksh apply". It does not say more, so check the withdraw screen for what is deducted.
- Bonus money. Bonuses and gifts have an expiry date and may only count on some games (section 4.1). When you use one, only the winnings are credited (section 4.2), and GameMania can change or end an offer at any time (section 4.3). There is no separate bonus withdrawal limit in the terms.
- Timing. Not published by GameMania. Contact support if nothing arrives within an hour.
To take out more than KSh 30,000, split it across days. GameMania's support lines are 0797 184 724 and 0702 975 765, and its email is support@gamemania.co.ke.
When the withdrawal stalls
- Check your transaction history. Note the withdrawal's status and reference.
- Confirm KYC is approved. Withdrawals stay blocked until it is.
- Confirm the phone number matches. A different number stops the payout.
- Give it an hour. GameMania does not publish a payout time.
- Contact GameMania support. Give the withdrawal reference, the amount and the time.
- Ask for escalation, then complain to GRA. GRA's 2026 regulations require the operator to pass a complaint to GRA if it is not settled within 72 hours or if you ask in writing (L.N. 112, regulation 9). You can also use the form on GRA's complaints page.
FAQ
What is the minimum and maximum GameMania withdrawal?
GameMania's terms (section 3.2) say you can withdraw a minimum of KSh 100 and a maximum of KSh 30,000 per day, to the payment method you registered with. They also mention a "minimum accrual charge" of KSh 32.
Is there a separate GameMania bonus withdrawal limit?
Not in its terms. Section 4.2 says that when you use a bonus or gift, only the winnings are credited to your GameMania account, and those winnings fall under the same KSh 100 to KSh 30,000 a day limit as any other withdrawal. Bonuses also expire and may only count on some games (section 4.1).
How long does a GameMania withdrawal take?
GameMania does not publish a payout time. If a withdrawal has not reached M-PESA after an hour, contact GameMania support with the withdrawal reference.
What is the 5% withdrawal tax?
The Finance Act 2025 brought in a 5% withholding tax on withdrawals. Since 1 July 2026 the Finance Act 2026 takes it when a payout is credited to you, and also takes a 20% withholding tax on winnings. GameMania deducts both at source; our betting tax in Kenya 2026 guide has the detail.
Why is my withdrawal pending?
Usually because KYC is not complete, or the phone number does not match the one on your GameMania account. Check Transaction History, and contact GameMania support if the money has not arrived after an hour.
Can I withdraw to a different M-PESA number?
No. GameMania pays out only to the M-PESA number registered on your account. To change it, contact GameMania support; expect to verify your identity again. GameMania does not publish how long that takes.
Does the 5% tax apply to withdrawals below a certain amount?
No. The 5% applies to every withdrawal, whatever the amount: KSh 100 becomes KSh 95, and KSh 100,000 becomes KSh 95,000.
Related GameMania resources
Related reading
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