Dial *334# to access every Airtel Money service: send money, withdraw, buy airtime with 25% bonus, pay a bill, check balance, reverse a transaction. Dial *100# to find your nearest Airtel Money agent.
Complete *334# menu tree
Verified path-for-path against the live Airtel Money USSD interface [Source 1] on 30 August 2026.
| Action | Path from *334# | You will need |
|---|---|---|
| Send money (Airtel to Airtel) | Send Money → Airtel → phone → amount → PIN | Recipient number, PIN |
| Send to M-PESA or T-Kash | Send Money → Other Networks → phone → amount → PIN | Recipient number, PIN |
| Withdraw at agent | Withdraw → agent code → amount → PIN | Agent number, PIN, original ID |
| Buy airtime (25% bonus) | Buy Airtime → self or other → amount → PIN | Number, PIN |
| Pay bill (paybill) | Pay Bill → paybill number → account → amount → PIN | Paybill number, account, PIN |
| Buy Goods (till) | Buy Goods → till number → amount → PIN | Till number, PIN |
| Check balance | My Account → Balance | PIN |
| Reverse transaction | My Account → Reverse Transaction → transaction ID → PIN | Transaction ID, PIN |
| Mini statement | My Account → Mini Statement → PIN | PIN |
| Change PIN | My Account → Change PIN → old PIN → new PIN | Old PIN, new PIN |
| International Money Transfer | Send Money → International | Recipient details, PIN |
| Get money from bank | Bank → Get Money → bank paybill flow | Bank account details, PIN |
| Hustler Fund | Loans → Hustler Fund | National ID, PIN |
Find an Airtel Money agent (*100#)
Dial *100# and choose the Airtel Money Agent locator option. It returns agents near your current cell tower. You can also open the MyAirtel app for a map view.
Reversing a transaction
Two routes:
- USSD:
*334#→ My Account → Reverse Transaction → transaction ID. - Call 100 and give the transaction ID to the agent.
Full walkthrough with timing and recovery rates in how to reverse an Airtel Money transaction.
The 25% airtime bonus
Dual-SIM phones
*334# is the Airtel Money code on Airtel and the M-PESA code on Safaricom. Same code, different service, chosen by the SIM. If you have both SIMs in one phone, select the Airtel SIM in the USSD dialler before pressing send, or you will end up in the wrong wallet.
USSD not responding
- Check Airtel network signal. USSD needs a signal even when data is off.
- Restart the phone.
- On dual-SIM, confirm you selected the Airtel SIM.
- If
*334#returns "Service unavailable", retry in 30 seconds. Persistent failures: call 100.
Sources
- [Source 1] Airtel Africa Kenya, Airtel Money services and USSD guide. airtel.africa/ke/money. Verified 30 August 2026.