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Paybill verified June 2026

Nairobi water bill 2026: paybill, how to pay, troubleshooting

Nairobi City Water and Sewerage Company (NCWSC) services Nairobi, Westlands, Kasarani and 3 other areas in Nairobi County. NCWSC is the largest WSP in Kenya. Paybill 444400, account number is your NCWSC account from the bill. The Nairobi Water app and *888# USSD both route the same backend.

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M-PESA paybill

Paybill

444 400

More on this utility

Full NCWSC paybill pageAll Nairobi bill payments

How to pay your Nairobi water bill

  1. 1

    Get your account number

    The NCWSC account number is printed on your monthly water bill. It is usually 6 to 10 digits. If you have lost the bill, call the utility office or visit the customer-care desk with your national ID.

  2. 2

    Open Lipa na M-PESA, Pay Bill

    On your phone: M-PESA app or *334# or *144#, choose Lipa na M-PESA, then Pay Bill.

  3. 3

    Enter paybill: 444400

    For NCWSC, the paybill is 444400. Verified June 2026.

  4. 4

    Enter account number, amount, PIN, Confirm

    Read the recipient name before tapping send. It must read NCWSC or a close variant. If it shows any other name, cancel; you are about to pay a scam paybill.

  5. 5

    Keep the M-PESA SMS

    The 10-character transaction code (e.g. TFB2NXY7P9) is your receipt. Keep it for at least 90 days in case the payment does not reflect or you need to escalate.

Bank app alternatives

Most major bank apps include a Pay Utility Bill flow that handles NCWSC. The flow is usually faster than M-PESA paybill (bank-to-bank settlement) and avoids the M-PESA paybill tariff.

  • Equity Eazzy. Open the app, Pay, Utilities, search for NCWSC or your county water company, enter account, pay.
  • KCB. KCB Mobile app, Pay Bills, search by utility name, enter account, pay.
  • Co-op MCo-op Cash. *667# or app, Pay Bill, choose Water, search by utility name.
  • Bank-issued cheque. Less common but accepted by most utilities. Drop at the customer service desk during office hours.

When things break

  • Payment not reflecting after 60 minutes. Confirm the M-PESA SMS recipient name. If correct, contact NCWSC support with the transaction code and account number. Reconciliation typically completes within 24 to 48 hours.
  • Wrong account number used. The funds credited the wrong customer. The utility can manually re-allocate if you visit with both the M-PESA SMS and a copy of your bill showing the correct account number. Allow 5 to 10 working days.
  • Bill amount seems wrong. Take a meter reading photo and visit the utility office. WASREB (water-sector regulator) accepts complaints if the utility does not resolve within 14 days; file at wasreb.go.ke.
  • No water supply. Call the NCWSCoutage line shown on your bill. Many utilities also accept reports via SMS or WhatsApp.

Other Nairobi services on paybillke

Nairobi County residents typically also pay KPLC (national paybill), KRA tax (eCitizen 222222), SHA health, and county-government rates. The Nairobi location hub on paybillke gathers them in one place.

FAQ

What is the Nairobi water paybill?

The Nairobi City Water and Sewerage Company (NCWSC) paybill is 444400. Account number is your NCWSC account from the bill. The M-PESA SMS recipient name should read NCWSC or a close variant.

How do I pay my Nairobi water bill via M-PESA?

Lipa na M-PESA, Pay Bill, enter 444400, account number from your bill, amount, PIN, Confirm. Reflects in your NCWSC account within minutes. The M-PESA SMS recipient name must read NCWSC.

My Nairobi water payment has not reflected. What now?

Check the M-PESA SMS recipient name. If correct and 60 minutes have passed, contact NCWSC support with the M-PESA transaction code and your account number. Most water utilities reconcile manually-flagged payments within 24 to 48 hours. If the recipient name was wrong on the M-PESA SMS, you paid a scam paybill; reverse via *456# (or forward the M-PESA SMS to 456) within 7 days.

Can I pay my Nairobi water bill from a bank app?

Yes. Most bank apps (Equity Eazzy, KCB, Co-op, NCBA NOW) have NCWSC or a generic "Pay Utility Bill" flow. Use the account number from your water bill. Bank app payments typically reflect faster than M-PESA for utility bills because they route directly to the utility's settlement bank.

What if my Nairobi water bill is wrong?

Take the bill plus a recent meter reading photo to the NCWSC office, or use the utility's complaint hotline. Do not pay a contested bill in full; pay the undisputed portion and document the disputed amount. WASREB (the water sector regulator) accepts escalated complaints if the utility does not resolve within 14 days.

Where can I report a water leak in Nairobi?

Call the NCWSC customer care line shown on your bill. Most utilities also accept reports via SMS or WhatsApp. For burst mains affecting many households, also report to the county government call centre.

Last verified: June 2026. Paybill 444400 confirmed against NCWSC official sources and the paybillke directory. See our how we verify page for methodology. Report a change.

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