Nairobi Water paybill number 444 400
Pay Nairobi City Water and Sewerage Company bills via M-PESA paybill 444400. Use your water bill account number as the account. Or dial *260# to query and pay.
Verified by paybillke on 8 May 2026how we verify
Paybill
444 400
Account number: Your Nairobi Water account number (8 digits, printed on the bill)
Plan your payment
Calculate Nairobi Water fees before sending
M-Pesa fees vary by amount and transaction type. The calculator shows the exact 2026 cost for any amount, in KES or your home currency.
Open calculatorAccount number for Nairobi Water
- Format
- Account number
- What to type
- Your Nairobi Water account number (8 digits, printed on the bill).
- Example
- 12345678 (8-digit account number printed on the upper-right corner of your NWSC bill)
- Common mistake
- Including a hyphen, slash, or space: most paybill systems reject the entry silently and the money waits in suspense until manually reconciled.
M-PESA cost to pay Nairobi Water (2026 Safaricom tariff)
Total customer fee when paying paybill 444400 from M-PESA at common amounts. Fees are the standard Safaricom paybill bracket; some government services (eCitizen, KRA, NHIF/SHA) are zero-rated and these fees may be waived.
| If you pay Nairobi Water | M-PESA fee | Total off your M-PESA |
|---|---|---|
| KES 200 | KES 5 | KES 205 |
| KES 500 | KES 5 | KES 505 |
| KES 1,000 | KES 10 | KES 1,010 |
| KES 2,500 | KES 20 | KES 2,520 |
| KES 10,000 | KES 48 | KES 10,048 |
| KES 50,000 | KES 67 | KES 50,067 |
Free for amounts up to KES 100. Nairobi Water does not charge its own fee on top of the M-PESA tariff; what you see is what you pay.
See full M-PESA fee bands, limits, and the 20% excise duty explained for every amount up to KES 250,000.
Nairobi Water payment not working? Top fixes
Common failure modes specific to Nairobi Water, with the fix that works first. If none of these resolve it, the 10-character M-PESA transaction code is the universal proof of payment, keep the SMS until the issue clears.
You paid NWSC but the bill in the NWSC portal still shows unpaid.
NWSC bills reflect within 30 minutes during business hours, up to 24 hours over weekends. If still unpaid, take the M-PESA SMS to a NWSC branch or email customercare@nwsc.co.ke with the M-PESA code and account number. Standard fix is a manual ledger update.
Still stuck? How to reverse an M-PESA transaction and M-PESA error code lookup.
Nairobi Water and Sewerage Company (NWSC) uses paybill 444400. Bills typically reflect within 30 minutes during business hours. NWSC also accepts cash payments at their offices and M-PESA Express via their app, but the paybill is the most common rail. Reconnection after disconnection requires both bill clearance and a reconnection fee paid separately at their offices.
M-PESA paybill cost
What does paying Nairobi Water cost you?
For KES 2,500 to Nairobi Water (paybill 444400), you pay KES 33 on top (total KES 2,533 debited from M-PESA). The fee is set by Safaricom, not by the paybill.
Result
Fee
KES 20
Total cost
KES 2,520
Free for transactions up to KES 100.
Some paybills (e.g., government services on eCitizen) are zero-rated, Safaricom waives the customer fee. Confirm with the receiving entity.
Fees are typically lower than Send Money for the same amount.
Updated for 2026 Safaricom tariffs. Verify on safaricom.co.ke before sending large amounts.
How to pay Nairobi Water
M-Pesa
Pay via M-Pesa 444 400
- Open M-Pesa, dial *334# or open the M-Pesa app.
- Select Lipa na M-Pesa, then Pay Bill.
- Enter Business Number: 444 400
- Enter Account (Account Number): Your Nairobi Water account number (8 digits, printed on the bill).
- Enter the amount, in KES.
- Enter your M-Pesa PIN and confirm. You'll get an SMS confirmation.
Account format
Account Number: Your Nairobi Water account number (8 digits, printed on the bill).
Paying Nairobi Water from outside Kenya
If you are abroad and this is a bill for family at home, the usual route costs you twice. You pay a transfer fee to get money into someone's M-PESA, then paying 444400 from that wallet is charged again on the M-PESA paybill tariff.
Before you send, check whether your transfer provider can pay a Kenyan paybill directly rather than paying a person. If it can, the money goes straight to Nairobi Water, the second charge never happens, and nobody at home has to do anything. Providers differ on this and it changes, so confirm it in your own app rather than taking anyone else's word.
The exact M-PESA charge depends on the amount. Work it out on this page, or compare what the transfer itself costs on the send-money comparison.
Nairobi Water payment not working? Top fixes
Common failure modes specific to Nairobi Water, with the fix that works first. If none of these resolve it, the 10-character M-PESA transaction code is the universal proof of payment, keep the SMS until the issue clears.
You paid NWSC but the bill in the NWSC portal still shows unpaid.
NWSC bills reflect within 30 minutes during business hours, up to 24 hours over weekends. If still unpaid, take the M-PESA SMS to a NWSC branch or email customercare@nwsc.co.ke with the M-PESA code and account number. Standard fix is a manual ledger update.
Water was disconnected for non-payment, you paid via M-PESA but it is still disconnected.
Payment alone does not trigger reconnection. After paying, visit the nearest NWSC office with the M-PESA SMS, pay the reconnection fee (currently KES 350), and reconnection is scheduled within 24-48 hours. Some areas now support reconnection requests via the NWSC app.
Still stuck? How to reverse an M-PESA transaction and M-PESA error code lookup.
Calculator preview
M-Pesa fees for Nairobi Water
| Amount | M-Pesa fee | Total cost | % fee |
|---|---|---|---|
| KES 50 | Free | KES 50 | , |
| KES 200 | KES 5 | KES 205 | 2.50% |
| KES 1,000 | KES 10 | KES 1,010 | 1.00% |
| KES 5,000 | KES 34 | KES 5,034 | 0.68% |
| KES 20,000 | KES 62 | KES 20,062 | 0.31% |
About Nairobi Water
Pay Nairobi City Water and Sewerage Company bills via M-PESA paybill 444400. Use your water bill account number as the account. Or dial *260# to query and pay.
- Sector
- Utility
- Official site
- nairobiwater.co.ke
Frequently asked about Nairobi Water
What is Nairobi Water's paybill number?
Nairobi Water's M-Pesa paybill is 444400. Pay Nairobi City Water and Sewerage Company bills via M-PESA paybill 444400. Use your water bill account number as the account. Or dial *260# to query and pay.
How do I pay Nairobi Water via M-Pesa?
Open M-Pesa, select Lipa na M-Pesa, then Pay Bill. Enter business number 444400, then your account (Your Nairobi Water account number (8 digits, printed on the bill).), then the amount, then confirm with your M-Pesa PIN.
What account number do I use for Nairobi Water?
Your Nairobi Water account number (8 digits, printed on the bill).
Can I pay Nairobi Water from abroad?
Yes, diaspora users typically send via remittance services like Wise, Sendwave, Lemfi, or WorldRemit, which deposit directly to Nairobi Water's paybill 444 400. Compare fees on our diaspora hub before sending.
What are the M-Pesa fees for paying Nairobi Water?
M-Pesa charges a transaction fee based on the amount sent. Use our M-Pesa fees calculator to see the exact 2026 cost for any amount.
What if I pay the wrong amount or use the wrong paybill?
Contact Nairobi Water support immediately with your M-Pesa transaction code. If you sent to the wrong paybill entirely, contact Safaricom on 100 (free from a Safaricom line) within 7 days to request a reversal, though success isn't guaranteed.
How do I confirm my payment to Nairobi Water went through?
M-Pesa sends a free SMS confirmation with a transaction code (e.g., ABC12DEF345). Save this code, it's your proof of payment. Nairobi Water should also confirm receipt via their channels.
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Further reading
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Paybill displayed: 444 400 (mpesa paybill). How we verify.