MOWASSCO paybill number 565 444
Pay your Mombasa water and sanitation bill.
Verified with caveat on 14 May 2026, see notes belowhow we verify
Plan your payment
Calculate MOWASSCO fees before sending
M-Pesa fees vary by amount and transaction type. The calculator shows the exact 2026 cost for any amount, in KES or your home currency.
Open calculatorAccount number for MOWASSCO
- Format
- Account number
- What to type
- Your MOWASSCO account number.
- Example
- Your 8-digit MOWASSCO account number (printed on the upper-right of the bill)
- Common mistake
- Including a hyphen, slash, or space: most paybill systems reject the entry silently and the money waits in suspense until manually reconciled.
M-PESA cost to pay MOWASSCO (2026 Safaricom tariff)
Total customer fee when paying paybill 565444 from M-PESA at common amounts. Fees are the standard Safaricom paybill bracket; some government services (eCitizen, KRA, NHIF/SHA) are zero-rated and these fees may be waived.
| If you pay MOWASSCO | M-PESA fee | Total off your M-PESA |
|---|---|---|
| KES 200 | KES 5 | KES 205 |
| KES 500 | KES 5 | KES 505 |
| KES 1,000 | KES 10 | KES 1,010 |
| KES 2,500 | KES 20 | KES 2,520 |
| KES 10,000 | KES 48 | KES 10,048 |
| KES 50,000 | KES 67 | KES 50,067 |
Free for amounts up to KES 100. MOWASSCO does not charge its own fee on top of the M-PESA tariff; what you see is what you pay.
See full M-PESA fee bands, limits, and the 20% excise duty explained for every amount up to KES 250,000.
MOWASSCO payment not working? Top fixes
Common failure modes specific to MOWASSCO, with the fix that works first. If none of these resolve it, the 10-character M-PESA transaction code is the universal proof of payment, keep the SMS until the issue clears.
You paid MOWASSCO but the bill in the MOWASSCO portal still shows unpaid.
MOWASSCO bills reflect within 30 minutes during business hours. If longer, take the M-PESA SMS to a MOWASSCO office or email mowasco.info@mowasco.co.ke. Standard manual fix is 24-48 hours.
Still stuck? How to reverse an M-PESA transaction and M-PESA error code lookup.
Mombasa Water and Sewerage Company (MOWASSCO) uses paybill 540 800 with your MOWASSCO account number as the account (8 digits, printed on the bill). MOWASSCO serves Mombasa County and parts of the Coast region; bills typically reflect within 30 minutes during business hours. Reconnection after disconnection requires both bill clearance and a separately-paid reconnection fee at any MOWASSCO office.
M-PESA paybill cost
What does paying MOWASSCO cost you?
For KES 2,500 to MOWASSCO (paybill 565444), you pay KES 33 on top (total KES 2,533 debited from M-PESA). The fee is set by Safaricom, not by the paybill.
Result
Fee
KES 20
Total cost
KES 2,520
Free for transactions up to KES 100.
Some paybills (e.g., government services on eCitizen) are zero-rated, Safaricom waives the customer fee. Confirm with the receiving entity.
Fees are typically lower than Send Money for the same amount.
Updated for 2026 Safaricom tariffs. Verify on safaricom.co.ke before sending large amounts.
How to pay MOWASSCO
M-Pesa
Pay via M-Pesa 565 444
- Open M-Pesa, dial *334# or open the M-Pesa app.
- Select Lipa na M-Pesa, then Pay Bill.
- Enter Business Number: 565 444
- Enter Account (Account Number): Your MOWASSCO account number.
- Enter the amount, in KES.
- Enter your M-Pesa PIN and confirm. You'll get an SMS confirmation.
Account format
Account Number: Your MOWASSCO account number.
Paying MOWASSCO from outside Kenya
If you are abroad and this is a bill for family at home, the usual route costs you twice. You pay a transfer fee to get money into someone's M-PESA, then paying 565444 from that wallet is charged again on the M-PESA paybill tariff.
Before you send, check whether your transfer provider can pay a Kenyan paybill directly rather than paying a person. If it can, the money goes straight to MOWASSCO, the second charge never happens, and nobody at home has to do anything. Providers differ on this and it changes, so confirm it in your own app rather than taking anyone else's word.
The exact M-PESA charge depends on the amount. Work it out on this page, or compare what the transfer itself costs on the send-money comparison.
MOWASSCO payment not working? Top fixes
Common failure modes specific to MOWASSCO, with the fix that works first. If none of these resolve it, the 10-character M-PESA transaction code is the universal proof of payment, keep the SMS until the issue clears.
You paid MOWASSCO but the bill in the MOWASSCO portal still shows unpaid.
MOWASSCO bills reflect within 30 minutes during business hours. If longer, take the M-PESA SMS to a MOWASSCO office or email mowasco.info@mowasco.co.ke. Standard manual fix is 24-48 hours.
Water was disconnected for non-payment; you paid via M-PESA but it is still disconnected.
Payment alone does not trigger reconnection. After paying, visit the nearest MOWASSCO office with the M-PESA SMS, pay the reconnection fee (currently KES 350-500), and reconnection is scheduled within 24-48 hours.
Still stuck? How to reverse an M-PESA transaction and M-PESA error code lookup.
Calculator preview
M-Pesa fees for MOWASSCO
| Amount | M-Pesa fee | Total cost | % fee |
|---|---|---|---|
| KES 50 | Free | KES 50 | , |
| KES 200 | KES 5 | KES 205 | 2.50% |
| KES 1,000 | KES 10 | KES 1,010 | 1.00% |
| KES 5,000 | KES 34 | KES 5,034 | 0.68% |
| KES 20,000 | KES 62 | KES 20,062 | 0.31% |
About MOWASSCO
Pay your Mombasa water and sanitation bill.
- Sector
- Utility
- Official site
- mowasscoltd.com
Frequently asked about MOWASSCO
What is MOWASSCO's paybill number?
MOWASSCO's M-Pesa paybill is 565444. Pay your Mombasa water and sanitation bill.
How do I pay MOWASSCO via M-Pesa?
Open M-Pesa, select Lipa na M-Pesa, then Pay Bill. Enter business number 565444, then your account (Your MOWASSCO account number.), then the amount, then confirm with your M-Pesa PIN.
What account number do I use for MOWASSCO?
Your MOWASSCO account number.
Can I pay MOWASSCO from abroad?
Yes, diaspora users typically send via remittance services like Wise, Sendwave, Lemfi, or WorldRemit, which deposit directly to MOWASSCO's paybill 565 444. Compare fees on our diaspora hub before sending.
What are the M-Pesa fees for paying MOWASSCO?
M-Pesa charges a transaction fee based on the amount sent. Use our M-Pesa fees calculator to see the exact 2026 cost for any amount.
What if I pay the wrong amount or use the wrong paybill?
Contact MOWASSCO support immediately with your M-Pesa transaction code. If you sent to the wrong paybill entirely, contact Safaricom on 100 (free from a Safaricom line) within 7 days to request a reversal, though success isn't guaranteed.
How do I confirm my payment to MOWASSCO went through?
M-Pesa sends a free SMS confirmation with a transaction code (e.g., ABC12DEF345). Save this code, it's your proof of payment. MOWASSCO should also confirm receipt via their channels.
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Paybill displayed: 565 444 (mpesa paybill). How we verify.