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Paybill verified June 2026

Mombasa water bill 2026: paybill, how to pay, troubleshooting

Mombasa Water Supply and Sanitation Company (MOWASSCO) services Mombasa Island, Nyali, Bamburi and 3 other areas in Mombasa County. MOWASSCO paybill 565444, the number on the MOWASSCO record and on our MOWASSCO bill guide. This page published 600100 until 14 September 2026, which our directory holds as Stanbic Bank's. MOWASSCO covers Mombasa County; saline groundwater means most households top up via bowser, and bowser fees are not billed through the utility.

Quick action

M-PESA paybill

Paybill

565 444

More on this utility

Full MOWASSCO paybill pageAll Mombasa bill payments

How to pay your Mombasa water bill

  1. 1

    Get your account number

    The MOWASSCO account number is printed on your monthly water bill. It is usually 6 to 10 digits. If you have lost the bill, call the utility office or visit the customer-care desk with your national ID.

  2. 2

    Open Lipa na M-PESA, Pay Bill

    On your phone: M-PESA app or *334# or *144#, choose Lipa na M-PESA, then Pay Bill.

  3. 3

    Enter paybill: 565444

    For MOWASSCO, the paybill is 565444. Verified June 2026.

  4. 4

    Enter account number, amount, PIN, Confirm

    Read the recipient name before tapping send. It must read MOWASSCO or a close variant. If it shows any other name, cancel; you are about to pay a scam paybill.

  5. 5

    Keep the M-PESA SMS

    The 10-character transaction code (e.g. TFB2NXY7P9) is your receipt. Keep it for at least 90 days in case the payment does not reflect or you need to escalate.

Bank app alternatives

Most major bank apps include a Pay Utility Bill flow that handles MOWASSCO. The flow is usually faster than M-PESA paybill (bank-to-bank settlement) and avoids the M-PESA paybill tariff.

  • Equity Eazzy. Open the app, Pay, Utilities, search for MOWASSCO or your county water company, enter account, pay.
  • KCB. KCB Mobile app, Pay Bills, search by utility name, enter account, pay.
  • Co-op MCo-op Cash. *667# or app, Pay Bill, choose Water, search by utility name.
  • Bank-issued cheque. Less common but accepted by most utilities. Drop at the customer service desk during office hours.

When things break

  • Payment not reflecting after 60 minutes. Confirm the M-PESA SMS recipient name. If correct, contact MOWASSCO support with the transaction code and account number. Reconciliation typically completes within 24 to 48 hours.
  • Wrong account number used. The funds credited the wrong customer. The utility can manually re-allocate if you visit with both the M-PESA SMS and a copy of your bill showing the correct account number. Allow 5 to 10 working days.
  • Bill amount seems wrong. Take a meter reading photo and visit the utility office. WASREB (water-sector regulator) accepts complaints if the utility does not resolve within 14 days; file at wasreb.go.ke.
  • No water supply. Call the MOWASSCOoutage line shown on your bill. Many utilities also accept reports via SMS or WhatsApp.

Other Mombasa services on paybillke

Mombasa County residents typically also pay KPLC (national paybill), KRA tax (eCitizen 222222), SHA health, and county-government rates. The Mombasa location hub on paybillke gathers them in one place.

FAQ

What is the Mombasa water paybill?

The Mombasa Water Supply and Sanitation Company (MOWASSCO) paybill is 565444. Account number is your MOWASSCO account from the bill. The M-PESA SMS recipient name should read MOWASSCO or a close variant.

How do I pay my Mombasa water bill via M-PESA?

Lipa na M-PESA, Pay Bill, enter 565444, account number from your bill, amount, PIN, Confirm. Reflects in your MOWASSCO account within minutes. The M-PESA SMS recipient name must read MOWASSCO.

My Mombasa water payment has not reflected. What now?

Check the M-PESA SMS recipient name. If correct and 60 minutes have passed, contact MOWASSCO support with the M-PESA transaction code and your account number. Most water utilities reconcile manually-flagged payments within 24 to 48 hours. If the recipient name was wrong on the M-PESA SMS, you paid a scam paybill; reverse via *456# (or forward the M-PESA SMS to 456) within 7 days.

Can I pay my Mombasa water bill from a bank app?

Yes. Most bank apps (Equity Eazzy, KCB, Co-op, NCBA NOW) have MOWASSCO or a generic "Pay Utility Bill" flow. Use the account number from your water bill. Bank app payments typically reflect faster than M-PESA for utility bills because they route directly to the utility's settlement bank.

What if my Mombasa water bill is wrong?

Take the bill plus a recent meter reading photo to the MOWASSCO office, or use the utility's complaint hotline. Do not pay a contested bill in full; pay the undisputed portion and document the disputed amount. WASREB (the water sector regulator) accepts escalated complaints if the utility does not resolve within 14 days.

Where can I report a water leak in Mombasa?

Call the MOWASSCO customer care line shown on your bill. Most utilities also accept reports via SMS or WhatsApp. For burst mains affecting many households, also report to the county government call centre.

Last verified: June 2026. Paybill 565444 confirmed against MOWASSCO official sources and the paybillke directory. See our how we verify page for methodology. Report a change.