Zuku paybill number 320 320
Pay your Zuku fibre, TV, or bundled subscription via M-Pesa.
Verified by paybillke on 27 April 2026how we verify
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Calculate what this transaction will cost
Use the M-Pesa fees calculator to see the exact 2026 cost, in KES or your home currency if you're paying from abroad.
Open calculatorAccount number for Zuku
- Format
- Account number
- What to type
- Your Zuku account number.
- Example
- Your Zuku account number (typically 7-9 digits, printed on the upper-right of the Zuku bill)
- Common mistake
- Including a hyphen, slash, or space: most paybill systems reject the entry silently and the money waits in suspense until manually reconciled.
Zuku payment not working? Top fixes
Common failure modes specific to Zuku, with the fix that works first. If none of these resolve it, the 10-character M-PESA transaction code is the universal proof of payment, keep the SMS until the issue clears.
Zuku internet still disconnected after the M-PESA payment cleared.
Reconnection is usually automatic within 30 minutes. If still disconnected, reboot the ONT (the fibre box on the wall) by unplugging for 30 seconds. If still down after the reboot, call 0717 887 887 with the M-PESA code; manual reactivation is immediate.
Still stuck? How to reverse an M-PESA transaction and M-PESA error code lookup.
Common help with Zuku
Zuku (Wananchi Group) uses paybill 320320 for fibre internet, TV, and bundled subscriptions: the account is your Zuku account number printed on the bill or shown in the My Zuku app. Monthly plans range KES 2,499 (10 Mbps fibre) to KES 7,499 (250 Mbps). Bills are due on the contract anniversary day; non-payment triggers same-day disconnection. Reconnection is usually automatic within 30 minutes of M-PESA confirmation; if not, reboot the ONT or call 0717 887 887.
M-PESA paybill cost
What does paying Zuku cost you?
For KES 2,500 to Zuku (paybill 320320), you pay KES 33 on top (total KES 2,533 debited from M-PESA). The fee is set by Safaricom, not by the paybill.
Result
Fee
KES 20
Total cost
KES 2,520
Free for transactions up to KES 100.
Some paybills (e.g., government services on eCitizen) are zero-rated, Safaricom waives the customer fee. Confirm with the receiving entity.
Fees are typically lower than Send Money for the same amount.
Updated for 2026 Safaricom tariffs. Verify on safaricom.co.ke before sending large amounts.
How to pay Zuku
M-Pesa
Pay via M-Pesa 320 320
- Open M-Pesa, dial *334# or open the M-Pesa app.
- Select Lipa na M-Pesa, then Pay Bill.
- Enter Business Number: 320 320
- Enter Account (Account Number): Your Zuku account number.
- Enter the amount, in KES.
- Enter your M-Pesa PIN and confirm. You'll get an SMS confirmation.
Account format
Account Number: Your Zuku account number.
Paying Zuku from outside Kenya
If you are abroad and this is a bill for family at home, the usual route costs you twice. You pay a transfer fee to get money into someone's M-PESA, then paying 320320 from that wallet is charged again on the M-PESA paybill tariff.
Before you send, check whether your transfer provider can pay a Kenyan paybill directly rather than paying a person. If it can, the money goes straight to Zuku, the second charge never happens, and nobody at home has to do anything. Providers differ on this and it changes, so confirm it in your own app rather than taking anyone else's word.
The exact M-PESA charge depends on the amount. Work it out on this page, or compare what the transfer itself costs on the send-money comparison.
M-PESA cost to pay Zuku (2026 Safaricom tariff)
Total customer fee when paying paybill 320320 from M-PESA at common amounts. Fees are the standard Safaricom paybill bracket; some government services (eCitizen, KRA, NHIF/SHA) are zero-rated and these fees may be waived.
| If you pay Zuku | M-PESA fee | Total off your M-PESA |
|---|---|---|
| KES 200 | KES 5 | KES 205 |
| KES 500 | KES 5 | KES 505 |
| KES 1,000 | KES 10 | KES 1,010 |
| KES 2,500 | KES 20 | KES 2,520 |
| KES 10,000 | KES 48 | KES 10,048 |
| KES 50,000 | KES 67 | KES 50,067 |
Free for amounts up to KES 100. Zuku does not charge its own fee on top of the M-PESA tariff; what you see is what you pay.
See full M-PESA fee bands, limits, and the 20% excise duty explained for every amount up to KES 250,000.
Zuku payment not working? Top fixes
Common failure modes specific to Zuku, with the fix that works first. If none of these resolve it, the 10-character M-PESA transaction code is the universal proof of payment, keep the SMS until the issue clears.
Zuku internet still disconnected after the M-PESA payment cleared.
Reconnection is usually automatic within 30 minutes. If still disconnected, reboot the ONT (the fibre box on the wall) by unplugging for 30 seconds. If still down after the reboot, call 0717 887 887 with the M-PESA code; manual reactivation is immediate.
You paid the wrong Zuku account number.
Call 0717 887 887 with the M-PESA code and both account numbers. Zuku can transfer payments between accounts within 24-48 hours; require both account holders to consent if the names differ.
Still stuck? How to reverse an M-PESA transaction and M-PESA error code lookup.
Calculator preview
M-Pesa fees for Zuku
| Amount | M-Pesa fee | Total cost | % fee |
|---|---|---|---|
| KES 50 | Free | KES 50 | , |
| KES 200 | KES 5 | KES 205 | 2.50% |
| KES 1,000 | KES 10 | KES 1,010 | 1.00% |
| KES 5,000 | KES 34 | KES 5,034 | 0.68% |
| KES 20,000 | KES 62 | KES 20,062 | 0.31% |
About Zuku
Pay your Zuku fibre, TV, or bundled subscription via M-Pesa.
- Sector
- Telecom
- Official site
- zuku.co.ke
Frequently asked about Zuku
What is Zuku's paybill number?
Zuku's M-Pesa paybill is 320320. Pay your Zuku fibre, TV, or bundled subscription via M-Pesa.
How do I pay Zuku via M-Pesa?
Open M-Pesa, select Lipa na M-Pesa, then Pay Bill. Enter business number 320320, then your account (Your Zuku account number.), then the amount, then confirm with your M-Pesa PIN.
What account number do I use for Zuku?
Your Zuku account number.
Can I pay Zuku from abroad?
Yes, diaspora users typically send via remittance services like Wise, Sendwave, Lemfi, or WorldRemit, which deposit directly to Zuku's paybill 320 320. Compare fees on our diaspora hub before sending.
What are the M-Pesa fees for paying Zuku?
M-Pesa charges a transaction fee based on the amount sent. Use our M-Pesa fees calculator to see the exact 2026 cost for any amount.
What if I pay the wrong amount or use the wrong paybill?
Contact Zuku support immediately with your M-Pesa transaction code. If you sent to the wrong paybill entirely, contact Safaricom on 100 (free from a Safaricom line) within 7 days to request a reversal, though success isn't guaranteed.
How do I confirm my payment to Zuku went through?
M-Pesa sends a free SMS confirmation with a transaction code (e.g., ABC12DEF345). Save this code, it's your proof of payment. Zuku should also confirm receipt via their channels.
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Paybill displayed: 320 320 (mpesa paybill). How we verify.