Vihiga County paybill number 003 838
Vihiga County collects revenue through M-PESA paybill 003838. The leading zero is part of the number: key it exactly as 003838, not 3838. You can also dial *604#, the county's unified payments code, which walks you through the same services. The account number is the reference on your Vihiga County invoice or permit, not your ID or phone number.
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- Format
- Reference number
- What to type
- Service-specific reference.
- Common mistake
- Reusing a reference number from a previous payment: most systems mark used references invalid and the new payment lands in suspense.
Vihiga County payment not working? Top fixes
Common failure modes when paying Vihiga County via M-PESA, with the first fix to try. If none of these resolve it, the 10-character M-PESA transaction code is the universal proof of payment, keep the SMS until the issue clears.
You paid via M-PESA but the government service still shows unpaid (KRA returns, NHIF/SHA, eCitizen invoice, etc.).
Most government paybills reflect within 30 minutes; some take up to 24 hours. If the status is still unpaid after a day, log a complaint with the agency using your M-PESA transaction code. eCitizen specifically has an "Add Payment" feature that lets you attach the M-PESA code manually if their automatic match failed.
Still stuck? How to reverse an M-PESA transaction and M-PESA error code lookup.
M-PESA paybill cost
What does paying Vihiga County cost you?
For KES 2,500 to Vihiga County (paybill 003838), you pay KES 33 on top (total KES 2,533 debited from M-PESA). The fee is set by Safaricom, not by the paybill.
Result
Fee
KES 20
Total cost
KES 2,520
Free for transactions up to KES 100.
Some paybills (e.g., government services on eCitizen) are zero-rated, Safaricom waives the customer fee. Confirm with the receiving entity.
Fees are typically lower than Send Money for the same amount.
Updated for 2026 Safaricom tariffs. Verify on safaricom.co.ke before sending large amounts.
How to pay Vihiga County
M-Pesa
Pay via M-Pesa 003 838
- Open M-Pesa, dial *334# or open the M-Pesa app.
- Select Lipa na M-Pesa, then Pay Bill.
- Enter Business Number: 003 838
- Enter Account (Reference Number): Service-specific reference.
- Enter the amount, in KES.
- Enter your M-Pesa PIN and confirm. You'll get an SMS confirmation.
Account format
Reference Number: Service-specific reference.
M-PESA cost to pay Vihiga County (2026 Safaricom tariff)
Total customer fee when paying paybill 003838 from M-PESA at common amounts. Fees are the standard Safaricom paybill bracket; some government services (eCitizen, KRA, NHIF/SHA) are zero-rated and these fees may be waived.
| If you pay Vihiga County | M-PESA fee | Total off your M-PESA |
|---|---|---|
| KES 200 | KES 5 | KES 205 |
| KES 500 | KES 5 | KES 505 |
| KES 1,000 | KES 10 | KES 1,010 |
| KES 2,500 | KES 20 | KES 2,520 |
| KES 10,000 | KES 48 | KES 10,048 |
| KES 50,000 | KES 67 | KES 50,067 |
Free for amounts up to KES 100. Vihiga County does not charge its own fee on top of the M-PESA tariff; what you see is what you pay.
See full M-PESA fee bands, limits, and the 20% excise duty explained for every amount up to KES 250,000.
Vihiga County payment not working? Top fixes
Common failure modes when paying Vihiga County via M-PESA, with the first fix to try. If none of these resolve it, the 10-character M-PESA transaction code is the universal proof of payment, keep the SMS until the issue clears.
You paid via M-PESA but the government service still shows unpaid (KRA returns, NHIF/SHA, eCitizen invoice, etc.).
Most government paybills reflect within 30 minutes; some take up to 24 hours. If the status is still unpaid after a day, log a complaint with the agency using your M-PESA transaction code. eCitizen specifically has an "Add Payment" feature that lets you attach the M-PESA code manually if their automatic match failed.
You used the wrong PRN, ID, or invoice number and the payment landed in someone else's account.
Contact the agency immediately. KRA can re-attribute payments between PRNs within the same tax type if you provide the M-PESA code and the correct PRN. NHIF and SHA typically require a written request. eCitizen requires you to open a support ticket from your dashboard.
Still stuck? How to reverse an M-PESA transaction and M-PESA error code lookup.
Calculator preview
M-Pesa fees for Vihiga County
| Amount | M-Pesa fee | Total cost | % fee |
|---|---|---|---|
| KES 50 | Free | KES 50 | , |
| KES 200 | KES 5 | KES 205 | 2.50% |
| KES 1,000 | KES 10 | KES 1,010 | 1.00% |
| KES 5,000 | KES 34 | KES 5,034 | 0.68% |
| KES 20,000 | KES 62 | KES 20,062 | 0.31% |
About Vihiga County
Vihiga County collects revenue through M-PESA paybill 003838. The leading zero is part of the number: key it exactly as 003838, not 3838. You can also dial *604#, the county's unified payments code, which walks you through the same services. The account number is the reference on your Vihiga County invoice or permit, not your ID or phone number.
- Sector
- Government
- Official site
- vihiga.go.ke
Frequently asked about Vihiga County
What is Vihiga County's paybill number?
Vihiga County's M-Pesa paybill is 003838. Vihiga County collects revenue through M-PESA paybill 003838. The leading zero is part of the number: key it exactly as 003838, not 3838. You can also dial *604#, the county's unified payments code, which walks you through the same services. The account number is the reference on your Vihiga County invoice or permit, not your ID or phone number.
How do I pay Vihiga County via M-Pesa?
Open M-Pesa, select Lipa na M-Pesa, then Pay Bill. Enter business number 003838, then your account (Service-specific reference.), then the amount, then confirm with your M-Pesa PIN.
What account number do I use for Vihiga County?
Service-specific reference.
Can I pay Vihiga County from abroad?
Yes, diaspora users typically send via remittance services like Wise, Sendwave, Lemfi, or WorldRemit, which deposit directly to Vihiga County's paybill 003 838. Compare fees on our diaspora hub before sending.
What are the M-Pesa fees for paying Vihiga County?
M-Pesa charges a transaction fee based on the amount sent. Use our M-Pesa fees calculator to see the exact 2026 cost for any amount.
What if I pay the wrong amount or use the wrong paybill?
Contact Vihiga County support immediately with your M-Pesa transaction code. If you sent to the wrong paybill entirely, contact Safaricom on 100 (free from a Safaricom line) within 7 days to request a reversal, though success isn't guaranteed.
How do I confirm my payment to Vihiga County went through?
M-Pesa sends a free SMS confirmation with a transaction code (e.g., ABC12DEF345). Save this code, it's your proof of payment. Vihiga County should also confirm receipt via their channels.
Read deeper
Government services
KRA, eCitizen, NSSF, SHA, paying every Kenyan government service via M-PESA.
Pillar guide
How to pay KRA via M-Pesa, taxes, PRN, common mistakes
Generate a PRN on iTax, pay paybill 222222, and avoid the five mistakes that send money to KRA but don't clear your obligation.
Further reading
Curated external sources we cite. Open in a new tab.
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Paybill displayed: 003 838 (mpesa paybill). How we verify.