Family Bank prepaid card paybill number 222 169
Load or activate a Family Bank Visa prepaid card from M-PESA.
Verified by paybillke on 23 October 2026how we verify
Paybill
222 169
Note: Visa prepaid card top-up and activation. Not the account paybill, which is 222111.
Account number: Your 16-digit card number. Minimum top-up KES 200
The screen should read: PREPAID CARD FAMILY BANK. If it shows any other name, cancel. We read this on the M-PESA app on 2026-10-23.
Check the cost first
Send to Family Bank prepaid card, for less
Sending money to a Kenyan bank? The M-Pesa fee depends on the amount. Check the actual cost before you press send.
Calculate the feeAccount number for Family Bank prepaid card
- Format
- Account number
- What to type
- Your 16-digit card number. Minimum top-up KES 200.
- Example
- A 16-digit card number, e.g. 4592 5300 xxxx xxxx
- Common mistake
- Including a hyphen, slash, or space: most paybill systems reject the entry silently and the money waits in suspense until manually reconciled.
M-PESA cost to pay Family Bank prepaid card (2026 Safaricom tariff)
Total customer fee when paying paybill 222169 from M-PESA at common amounts. Fees are the standard Safaricom paybill bracket; some government services (eCitizen, KRA, NHIF/SHA) are zero-rated and these fees may be waived.
| If you pay Family Bank prepaid card | M-PESA fee | Total off your M-PESA |
|---|---|---|
| KES 200 | KES 5 | KES 205 |
| KES 500 | KES 5 | KES 505 |
| KES 1,000 | KES 10 | KES 1,010 |
| KES 2,500 | KES 20 | KES 2,520 |
| KES 10,000 | KES 48 | KES 10,048 |
| KES 50,000 | KES 67 | KES 50,067 |
Free for amounts up to KES 100. Family Bank prepaid card does not charge its own fee on top of the M-PESA tariff; what you see is what you pay.
See full M-PESA fee bands, limits, and the 20% excise duty explained for every amount up to KES 250,000.
Family Bank prepaid card payment not working? Top fixes
Common failure modes specific to Family Bank prepaid card, with the fix that works first. If none of these resolve it, the 10-character M-PESA transaction code is the universal proof of payment, keep the SMS until the issue clears.
You used 222111 with the card number.
222111 is the account paybill and expects a 12-digit account number. Contact Family Bank with the M-PESA code so the payment can be traced.
Still stuck? How to reverse an M-PESA transaction and M-PESA error code lookup.
Paybill 222169 loads Family Bank's Visa prepaid cards, including the Youth, Student and Multi-Currency cards, with the 16-digit card number as the account. Family Bank's card FAQ says the minimum top-up is KES 200 and that the first successful top-up activates the card. You do not need a Family Bank account to hold one. This is a different number from 222111, Family Bank's paybill for bank accounts.
M-PESA paybill cost
What does paying Family Bank prepaid card cost you?
For KES 2,500 to Family Bank prepaid card (paybill 222169), you pay KES 33 on top (total KES 2,533 debited from M-PESA). The fee is set by Safaricom, not by the paybill.
Result
Fee
KES 20
Total cost
KES 2,520
Free for transactions up to KES 100.
Some paybills (e.g., government services on eCitizen) are zero-rated, Safaricom waives the customer fee. Confirm with the receiving entity.
Fees are typically lower than Send Money for the same amount.
Updated for 2026 Safaricom tariffs. Verify on safaricom.co.ke before sending large amounts.
How to pay Family Bank prepaid card
M-Pesa
Pay via M-Pesa 222 169
- Open M-Pesa, dial *334# or open the M-Pesa app.
- Select Lipa na M-Pesa, then Pay Bill.
- Enter Business Number: 222 169
- Enter Account (Account Number): Your 16-digit card number. Minimum top-up KES 200.
- Enter the amount, in KES.
- Enter your M-Pesa PIN and confirm. You'll get an SMS confirmation.
Account format
Account Number: Your 16-digit card number. Minimum top-up KES 200.
Family Bank prepaid card payment not working? Top fixes
Common failure modes specific to Family Bank prepaid card, with the fix that works first. If none of these resolve it, the 10-character M-PESA transaction code is the universal proof of payment, keep the SMS until the issue clears.
You used 222111 with the card number.
222111 is the account paybill and expects a 12-digit account number. Contact Family Bank with the M-PESA code so the payment can be traced.
The card is still not active after topping up.
Check the top-up was at least KES 200, which Family Bank gives as the minimum. Then contact Family Bank with the M-PESA code.
Still stuck? How to reverse an M-PESA transaction and M-PESA error code lookup.
Calculator preview
M-Pesa fees for Family Bank prepaid card
| Amount | M-Pesa fee | Total cost | % fee |
|---|---|---|---|
| KES 50 | Free | KES 50 | , |
| KES 200 | KES 5 | KES 205 | 2.50% |
| KES 1,000 | KES 10 | KES 1,010 | 1.00% |
| KES 5,000 | KES 34 | KES 5,034 | 0.68% |
| KES 20,000 | KES 62 | KES 20,062 | 0.31% |
About Family Bank prepaid card
Load or activate a Family Bank Visa prepaid card from M-PESA.
- Sector
- Bank
- Official site
- familybank.co.ke
Frequently asked about Family Bank prepaid card
What is Family Bank prepaid card's paybill number?
Family Bank prepaid card's M-Pesa paybill is 222169. Load or activate a Family Bank Visa prepaid card from M-PESA.
How do I pay Family Bank prepaid card via M-Pesa?
Open M-Pesa, select Lipa na M-Pesa, then Pay Bill. Enter business number 222169, then your account (Your 16-digit card number. Minimum top-up KES 200.), then the amount, then confirm with your M-Pesa PIN.
What account number do I use for Family Bank prepaid card?
Your 16-digit card number. Minimum top-up KES 200.
Can I pay Family Bank prepaid card from abroad?
Yes, diaspora users typically send via remittance services like Wise, Sendwave, Lemfi, or WorldRemit, which deposit directly to Family Bank prepaid card's paybill 222 169. Compare fees on our diaspora hub before sending.
What are the M-Pesa fees for paying Family Bank prepaid card?
M-Pesa charges a transaction fee based on the amount sent. Use our M-Pesa fees calculator to see the exact 2026 cost for any amount.
What if I pay the wrong amount or use the wrong paybill?
Contact Family Bank prepaid card support immediately with your M-Pesa transaction code. If you sent to the wrong paybill entirely, contact Safaricom on 100 (free from a Safaricom line) within 7 days to request a reversal, though success isn't guaranteed.
How do I confirm my payment to Family Bank prepaid card went through?
M-Pesa sends a free SMS confirmation with a transaction code (e.g., ABC12DEF345). Save this code, it's your proof of payment. Family Bank prepaid card should also confirm receipt via their channels.
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Paybill displayed: 222 169 (mpesa paybill). How we verify.