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Verified 12 September 2026

How to Report Crypto Fraud in Kenya

By James Mwangi · Crypto hub

If you were scammed in a crypto transaction, act in this order: 1. Open a dispute inside the exchange (if trade still active). 2. Call Safaricom's fraud line for an M-PESA reversal attempt. 3. File with the DCI Cybercrime Unit. The first two are time-critical, the third builds the paper trail.

Step 1: Exchange dispute

If the trade is still open on Binance, Bybit or another exchange, open a dispute in the chat. Provide screenshots of the promised amount, the M-PESA SMS on your phone (or absence of it), and any off-platform pressure. The exchange holds escrow until it resolves.

Step 2: Safaricom fraud line

Call Safaricom's fraud line as soon as you spot the loss. M-PESA reversals only work in the first minutes, so speed matters. Have your transaction ID, the counterparty number, and the amount ready.

Step 3: DCI Cybercrime Unit

File a report with the DCI Cybercrime Unit. Include screenshots, phone numbers, wallet addresses, and any documentation. Recovery is rare, but the report contributes to the wider disruption effort and may help others.

Frequently asked

Will I get my money back?

Rarely. Prevention is more effective than recovery.

How fast must I act?

Same day for M-PESA reversal; sooner for exchange disputes.

What to bring to DCI?

IDs, screenshots, transaction IDs, chat logs, wallet addresses.

Related

Verified 12 September 2026. Independent guide, paybillke is not affiliated with any exchange. Kenya's VASP Act took effect on 4 November 2025. Under section 47, providers already operating have until 4 November 2026 to comply. As of 25 October 2026 we found no provider licensed under it on a CBK or CMA register. Re-check registration and tax terms each quarter.