Verified 11 September 2026
Airtel Shops & Airtel Money Agents in Mombasa
Airtel has shops across Mombasa: on the island at Saba Saba and Mikindani, in Nyali, at Changamwe, and at Moi International Airport. Hours run weekdays and Saturdays, with several branches also open on Sunday. Carry your original ID for Airtel Money.
Airtel shops in Mombasa
| Shop | Location | Weekdays | Saturday | Sun & Holidays |
|---|---|---|---|---|
| Moi Airport | Airtel Shop, Moi International Airport | 8:00am to 6:00pm | 8:00am to 4:00pm | 8:00am to 4:00pm |
| Nyali | City Mall, 1st floor | 8:00am to 7:00pm | 10:00am to 6:00pm | 10:00am to 5:00pm |
| Nyali Bazaar | Nyali | 8:00am to 6:00pm | 8:00am to 4:00pm | 8:00am to 4:00pm |
| Airport Centre | Airport Centre Mall, Changamwe | 8:00am to 6:00pm | 10:00am to 5:00pm | 10:00am to 5:00pm |
| Mikindani | Kwa Shee, Casino | 8:00am to 6:00pm | 9:00am to 5:00pm | Closed |
| Saba Saba | Saba Saba | 8:00am to 6:00pm | 9:00am to 5:00pm | Closed |
What you can do at these locations
- Airtel shops: register a new line or Airtel Money, replace a SIM, buy a phone or router, and get account help.
- Airtel Money agents: deposit and withdraw cash, and reset a locked account with your original ID.
- Both: confirm your registered number and update your KYC details.
What to carry
Your original National ID or passport (Kenyan National ID, Kenyan Passport, Military ID, or Alien ID). For Airtel Money help, also know your registered Airtel number and your security question answer.
Frequently asked
Is there an Airtel shop at the airport?
Yes, at Moi International Airport: open every day of the week including Sunday.
Which Mombasa branch opens latest?
The Nyali City Mall branch keeps 8:00am to 7:00pm weekdays.