Verified 11 September 2026
Airtel Shops & Airtel Money Agents in Kisumu
Airtel has shops in Kisumu town, at Mega Mall, and at Kisumu International Airport. Hours run weekdays and Saturdays, with the mall and airport branches also open on Sunday. Carry your original ID for Airtel Money.
Airtel shops in Kisumu
| Shop | Location | Weekdays | Saturday | Sun & Holidays |
|---|---|---|---|---|
| Kisumu | Tivoli | 8:00am to 6:00pm | 9:00am to 5:00pm | Closed |
| Mega Kisumu | Mega Mall, ground floor | 9:00am to 7:00pm | 9:00am to 6:00pm | 10:00am to 5:00pm |
| Kisumu Airport | Kisumu International Airport | 8:00am to 6:00pm | 9:00am to 5:00pm | 10:00am to 5:00pm |
What you can do at these locations
- Airtel shops: register a new line or Airtel Money, replace a SIM, buy a phone or router, and get account help.
- Airtel Money agents: deposit and withdraw cash, and reset a locked account with your original ID.
- Both: confirm your registered number and update your KYC details.
What to carry
Your original National ID or passport (Kenyan National ID, Kenyan Passport, Military ID, or Alien ID). For Airtel Money help, also know your registered Airtel number and your security question answer.
Frequently asked
Which Kisumu branch opens on Sunday?
Mega Mall and the airport shop.
Can I register Airtel Money at the airport?
Yes: the Kisumu Airport shop registers new customers with an original ID.