Verified 11 September 2026
Airtel Shops & Airtel Money Agents in Nairobi
Airtel has shops right across Nairobi, in the CBD along Kenyatta Avenue and Koinange Street, and inside the major malls and Quickmart branches. Most open weekdays and Saturdays, and the mall and supermarket branches also open on Sunday. Carry your original ID for anything to do with Airtel Money.
Airtel shops in Nairobi
| Shop | Location | Weekdays | Saturday | Sun & Holidays |
|---|---|---|---|---|
| Diamond Plaza | Ground floor, next to the parking booth | 9:00am to 6:00pm | 9:00am to 6:00pm | 10:00am to 5:00pm |
| Gilfillan | Pioneer House, Kenyatta Avenue, next to I&M Building | 8:00am to 6:00pm | 9:00am to 5:00pm | Closed |
| Koinange | Uniafric House, ground floor, Koinange Street | 8:00am to 6:00pm | 9:00am to 5:00pm | Closed |
| Greenspan | Greenspan Mall, Donholm, ground floor | 8:30am to 7:00pm | 8:30am to 7:00pm | 10:00am to 5:00pm |
| Imaara | The Imaara Mall | 8:30am to 7:00pm | 9:00am to 7:00pm | 10:00am to 5:00pm |
| Junction Mall | Ngong Road, 1st floor, next to the food court | 8:30am to 7:00pm | 8:30am to 7:00pm | 10:00am to 5:00pm |
| Prestige Plaza | Ngong Road, ground floor | 8:30am to 6:00pm | 9:00am to 7:00pm | 10:00am to 5:00pm |
| Lavington Mall | Ground floor, across the elevators | 9:00am to 6:00pm | 9:00am to 6:00pm | 10:00am to 5:00pm |
| Mega Mall | Opposite Nyayo Stadium | 9:00am to 6:00pm | 9:00am to 6:00pm | Open, confirm hours |
| Parkside | Parkside Towers, ground floor, Mombasa Road | 8:00am to 6:00pm | 9:00am to 5:00pm | Closed |
| Kiambu Road | Inside Quickmart Thindigua | 9:00am to 6:00pm | 9:00am to 6:00pm | 10:00am to 5:00pm |
| Quickmart Buruburu | Inside Quickmart Buruburu | 9:00am to 6:00pm | 9:00am to 6:00pm | 10:00am to 5:00pm |
| Quickmart Embakasi | Inside Quickmart Embakasi | 9:00am to 6:00pm | 9:00am to 6:00pm | 10:00am to 5:00pm |
| Quickmart Kiserian | Kiserian-Magadi Junction, inside Quickmart Kiserian | 9:00am to 6:00pm | 9:00am to 6:00pm | 10:00am to 5:00pm |
What you can do at these locations
- Airtel shops: register a new line or Airtel Money, replace a SIM, buy a phone or router, and get account help.
- Airtel Money agents: deposit and withdraw cash, and reset a locked account with your original ID.
- Both: confirm your registered number and update your KYC details.
What to carry
Your original National ID or passport (Kenyan National ID, Kenyan Passport, Military ID, or Alien ID). For Airtel Money help, also know your registered Airtel number and your security question answer.
Frequently asked
Are Nairobi Airtel shops open on Sunday?
The mall and Quickmart branches are; the CBD shops mostly close on Sunday.
Where can I register Airtel Money in Nairobi?
Any of the shops above will register you. Bring your original ID.
Where do I deposit or withdraw cash?
Any Airtel Money agent: hundreds across the city. Look for the green Airtel signage.