Pay Nairobi Water from Airtel Money (Paybill 444400)

To pay Nairobi Water from Airtel Money, dial *334#, choose Pay Bill, enter 444400, your Account number, the amount, and your PIN. This costs KES 7 to KES 108 (cross-network band).

Step by step

1. Dial *334# from your Airtel SIM.
2. Choose Pay Bill.
3. Enter paybill number 444400.
4. Enter your account: Your Nairobi Water account number (8 digits, printed on your water bill).
5. Enter the amount in KES.
6. Confirm the recipient name on the screen (Nairobi Water).
7. Enter your Airtel Money PIN.
8. Save the confirmation SMS. It is your receipt if the payment needs to be traced.

What it costs

Paying an M-PESA paybill from Airtel Money is a cross-network transaction. Airtel charges the customer:

• KES 7 for amounts KES 101 to 500.
• KES 13 for KES 501 to 1,000.
• KES 23 to 33 for KES 1,001 to 2,500.
• KES 53 to 57 for KES 2,501 to 5,000.
• KES 78 to 90 for KES 5,001 to 10,000.
• KES 100 to 105 for KES 10,001 to 20,000.
• KES 108 for KES 20,001 and above (max charge).

If the payment does not reflect

1. Wait 5 minutes. Most paybills reconcile within 60 seconds.
2. Check the confirmation SMS: recipient name and transaction ID.
3. Call Nairobi Water customer care with the transaction ID. Most cases resolve within 24 to 48 hours.
4. If unresolved, call Airtel on 100 with the transaction ID.

Other ways to pay Nairobi Water

See our full Nairobi Water paybill page for M-PESA-native flow, bank options, and full account format details.

Related

• Full Airtel Money paybill directory
• How to pay any paybill from Airtel Money
• Airtel Money charges 2026
• Airtel Money Kenya hub

Last verified 30 August 2026 against Airtel Africa Kenya published tariffs and the paybillke paybill manifest. Cross-network rules per Central Bank of Kenya mobile money interoperability framework.