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Wajir water bill 2026: paybill, how to pay, troubleshooting

Wajir Water and Sewerage Company (WAJWASCO) services Wajir town, Habaswein in Wajir County. WAJWASCO serves the main town. Most rural households rely on community boreholes and water trucking.

How to pay your Wajir water bill

  1. 1

    Get your account number

    The WAJWASCO account number is printed on your monthly water bill. It is usually 6 to 10 digits. If you have lost the bill, call the utility office or visit the customer-care desk with your national ID.

  2. 2

    Open Lipa na M-PESA, Pay Bill

    On your phone: M-PESA app or *334# or *144#, choose Lipa na M-PESA, then Pay Bill.

  3. 3

    Enter paybill: shown on your bill

    The paybill is on your latest WAJWASCO bill. Do not use paybills shared via WhatsApp; they are commonly scam variants.

  4. 4

    Enter account number, amount, PIN, Confirm

    Read the recipient name before tapping send. It must read WAJWASCO or a close variant. If it shows any other name, cancel; you are about to pay a scam paybill.

  5. 5

    Keep the M-PESA SMS

    The 10-character transaction code (e.g. TFB2NXY7P9) is your receipt. Keep it for at least 90 days in case the payment does not reflect or you need to escalate.

Bank app alternatives

Most major bank apps include a Pay Utility Bill flow that handles WAJWASCO. The flow is usually faster than M-PESA paybill (bank-to-bank settlement) and avoids the M-PESA paybill tariff.

  • Equity Eazzy. Open the app, Pay, Utilities, search for WAJWASCO or your county water company, enter account, pay.
  • KCB. KCB Mobile app, Pay Bills, search by utility name, enter account, pay.
  • Co-op MCo-op Cash. *667# or app, Pay Bill, choose Water, search by utility name.
  • Bank-issued cheque. Less common but accepted by most utilities. Drop at the customer service desk during office hours.

When things break

  • Payment not reflecting after 60 minutes. Confirm the M-PESA SMS recipient name. If correct, contact WAJWASCO support with the transaction code and account number. Reconciliation typically completes within 24 to 48 hours.
  • Wrong account number used. The funds credited the wrong customer. The utility can manually re-allocate if you visit with both the M-PESA SMS and a copy of your bill showing the correct account number. Allow 5 to 10 working days.
  • Bill amount seems wrong. Take a meter reading photo and visit the utility office. WASREB (water-sector regulator) accepts complaints if the utility does not resolve within 14 days; file at wasreb.go.ke.
  • No water supply. Call the WAJWASCOoutage line shown on your bill. Many utilities also accept reports via SMS or WhatsApp.

Other Wajir services on paybillke

Wajir County residents typically also pay KPLC (national paybill), KRA tax (eCitizen 222222), SHA health, and county-government rates. The Wajir location hub on paybillke gathers them in one place.

FAQ

What is the Wajir water paybill?

The main utility in Wajir is Wajir Water and Sewerage Company (WAJWASCO). The paybill is shown on your monthly bill. We have not independently verified a single county-wide paybill, so always confirm against your latest bill before paying.

How do I pay my Wajir water bill via M-PESA?

Lipa na M-PESA, Pay Bill, enter the paybill shown on your WAJWASCO bill, account number from your bill, amount, PIN, Confirm. The M-PESA SMS recipient name must read the utility name shown on your bill. If it shows any other name, you paid a scam paybill, reverse via *456# (or forward the M-PESA SMS to 456) within 7 days.

My Wajir water payment has not reflected. What now?

Check the M-PESA SMS recipient name. If correct and 60 minutes have passed, contact WAJWASCO support with the M-PESA transaction code and your account number. Most water utilities reconcile manually-flagged payments within 24 to 48 hours. If the recipient name was wrong on the M-PESA SMS, you paid a scam paybill; reverse via *456# (or forward the M-PESA SMS to 456) within 7 days.

Can I pay my Wajir water bill from a bank app?

Yes. Most bank apps (Equity Eazzy, KCB, Co-op, NCBA NOW) have WAJWASCO or a generic "Pay Utility Bill" flow. Use the account number from your water bill. Bank app payments typically reflect faster than M-PESA for utility bills because they route directly to the utility's settlement bank.

What if my Wajir water bill is wrong?

Take the bill plus a recent meter reading photo to the WAJWASCO office, or use the utility's complaint hotline. Do not pay a contested bill in full; pay the undisputed portion and document the disputed amount. WASREB (the water sector regulator) accepts escalated complaints if the utility does not resolve within 14 days.

Where can I report a water leak in Wajir?

Call the WAJWASCO customer care line shown on your bill. Most utilities also accept reports via SMS or WhatsApp. For burst mains affecting many households, also report to the county government call centre.

Last verified: June 2026. Utility information sourced from WASREB and county records; paybill should be verified on your latest WAJWASCO bill before paying. See our how we verify page for methodology. Report a change.

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