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Tana River water bill 2026: paybill, how to pay, troubleshooting

Tana River County is served by multiple water utilities depending on which town or sub-county you live in. This page lists the providers and the general payment flow that applies across them. Always confirm the paybill against your latest bill.

How to pay your Tana River water bill

  1. 1

    Get your account number

    The TAWWDA account number is printed on your monthly water bill. It is usually 6 to 10 digits. If you have lost the bill, call the utility office or visit the customer-care desk with your national ID.

  2. 2

    Open Lipa na M-PESA, Pay Bill

    On your phone: M-PESA app or *334# or *144#, choose Lipa na M-PESA, then Pay Bill.

  3. 3

    Enter paybill: shown on your bill

    The paybill is on your latest TAWWDA bill. Do not use paybills shared via WhatsApp; they are commonly scam variants.

  4. 4

    Enter account number, amount, PIN, Confirm

    Read the recipient name before tapping send. It must read TAWWDA or a close variant. If it shows any other name, cancel; you are about to pay a scam paybill.

  5. 5

    Keep the M-PESA SMS

    The 10-character transaction code (e.g. TFB2NXY7P9) is your receipt. Keep it for at least 90 days in case the payment does not reflect or you need to escalate.

Bank app alternatives

Most major bank apps include a Pay Utility Bill flow that handles TAWWDA. The flow is usually faster than M-PESA paybill (bank-to-bank settlement) and avoids the M-PESA paybill tariff.

  • Equity Eazzy. Open the app, Pay, Utilities, search for TAWWDA or your county water company, enter account, pay.
  • KCB. KCB Mobile app, Pay Bills, search by utility name, enter account, pay.
  • Co-op MCo-op Cash. *667# or app, Pay Bill, choose Water, search by utility name.
  • Bank-issued cheque. Less common but accepted by most utilities. Drop at the customer service desk during office hours.

When things break

  • Payment not reflecting after 60 minutes. Confirm the M-PESA SMS recipient name. If correct, contact TAWWDA support with the transaction code and account number. Reconciliation typically completes within 24 to 48 hours.
  • Wrong account number used. The funds credited the wrong customer. The utility can manually re-allocate if you visit with both the M-PESA SMS and a copy of your bill showing the correct account number. Allow 5 to 10 working days.
  • Bill amount seems wrong. Take a meter reading photo and visit the utility office. WASREB (water-sector regulator) accepts complaints if the utility does not resolve within 14 days; file at wasreb.go.ke.
  • No water supply. Call the TAWWDAoutage line shown on your bill. Many utilities also accept reports via SMS or WhatsApp.

Other Tana River services on paybillke

Tana River County residents typically also pay KPLC (national paybill), KRA tax (eCitizen 222222), SHA health, and county-government rates. The Tana River location hub on paybillke gathers them in one place.

FAQ

What is the Tana River water paybill?

Tana River County is served by multiple sub-county water utilities rather than one consolidated WSP. Check your bill for the specific utility name and its paybill; common providers include Tana Water Works Development Agency.

How do I pay my Tana River water bill via M-PESA?

Lipa na M-PESA, Pay Bill, enter the paybill shown on your TAWWDA bill, account number from your bill, amount, PIN, Confirm. The M-PESA SMS recipient name must read the utility name shown on your bill. If it shows any other name, you paid a scam paybill, reverse via *456# (or forward the M-PESA SMS to 456) within 7 days.

My Tana River water payment has not reflected. What now?

Check the M-PESA SMS recipient name. If correct and 60 minutes have passed, contact TAWWDA support with the M-PESA transaction code and your account number. Most water utilities reconcile manually-flagged payments within 24 to 48 hours. If the recipient name was wrong on the M-PESA SMS, you paid a scam paybill; reverse via *456# (or forward the M-PESA SMS to 456) within 7 days.

Can I pay my Tana River water bill from a bank app?

Yes. Most bank apps (Equity Eazzy, KCB, Co-op, NCBA NOW) have TAWWDA or a generic "Pay Utility Bill" flow. Use the account number from your water bill. Bank app payments typically reflect faster than M-PESA for utility bills because they route directly to the utility's settlement bank.

What if my Tana River water bill is wrong?

Take the bill plus a recent meter reading photo to the TAWWDA office, or use the utility's complaint hotline. Do not pay a contested bill in full; pay the undisputed portion and document the disputed amount. WASREB (the water sector regulator) accepts escalated complaints if the utility does not resolve within 14 days.

Where can I report a water leak in Tana River?

Call the TAWWDA customer care line shown on your bill. Most utilities also accept reports via SMS or WhatsApp. For burst mains affecting many households, also report to the county government call centre.

Last verified: June 2026. Utility information sourced from WASREB and county records; paybill should be verified on your latest TAWWDA bill before paying. See our how we verify page for methodology. Report a change.