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Paybill verified June 2026

Nakuru water bill 2026: paybill, how to pay, troubleshooting

Nakuru Water Services Company (NAWASSCO) services Nakuru city, Naivasha, Gilgil and 1 other areas in Nakuru County. NAWASSCO paybill 111444, the number on the NAWASSCO record and on our NAWASSCO bill guide. This page published 888666 until 14 September 2026, which no record in our directory holds. Naivasha has historically had its own arrangement (NAIVAWASS); check your bill for the specific utility.

Quick action

M-PESA paybill

Paybill

111 444

More on this utility

Full NAWASSCO paybill pageAll Nakuru bill payments

How to pay your Nakuru water bill

  1. 1

    Get your account number

    The NAWASSCO account number is printed on your monthly water bill. It is usually 6 to 10 digits. If you have lost the bill, call the utility office or visit the customer-care desk with your national ID.

  2. 2

    Open Lipa na M-PESA, Pay Bill

    On your phone: M-PESA app or *334# or *144#, choose Lipa na M-PESA, then Pay Bill.

  3. 3

    Enter paybill: 111444

    For NAWASSCO, the paybill is 111444. Verified June 2026.

  4. 4

    Enter account number, amount, PIN, Confirm

    Read the recipient name before tapping send. It must read NAWASSCO or a close variant. If it shows any other name, cancel; you are about to pay a scam paybill.

  5. 5

    Keep the M-PESA SMS

    The 10-character transaction code (e.g. TFB2NXY7P9) is your receipt. Keep it for at least 90 days in case the payment does not reflect or you need to escalate.

Bank app alternatives

Most major bank apps include a Pay Utility Bill flow that handles NAWASSCO. The flow is usually faster than M-PESA paybill (bank-to-bank settlement) and avoids the M-PESA paybill tariff.

  • Equity Eazzy. Open the app, Pay, Utilities, search for NAWASSCO or your county water company, enter account, pay.
  • KCB. KCB Mobile app, Pay Bills, search by utility name, enter account, pay.
  • Co-op MCo-op Cash. *667# or app, Pay Bill, choose Water, search by utility name.
  • Bank-issued cheque. Less common but accepted by most utilities. Drop at the customer service desk during office hours.

When things break

  • Payment not reflecting after 60 minutes. Confirm the M-PESA SMS recipient name. If correct, contact NAWASSCO support with the transaction code and account number. Reconciliation typically completes within 24 to 48 hours.
  • Wrong account number used. The funds credited the wrong customer. The utility can manually re-allocate if you visit with both the M-PESA SMS and a copy of your bill showing the correct account number. Allow 5 to 10 working days.
  • Bill amount seems wrong. Take a meter reading photo and visit the utility office. WASREB (water-sector regulator) accepts complaints if the utility does not resolve within 14 days; file at wasreb.go.ke.
  • No water supply. Call the NAWASSCOoutage line shown on your bill. Many utilities also accept reports via SMS or WhatsApp.

Other Nakuru services on paybillke

Nakuru County residents typically also pay KPLC (national paybill), KRA tax (eCitizen 222222), SHA health, and county-government rates. The Nakuru location hub on paybillke gathers them in one place.

FAQ

What is the Nakuru water paybill?

The Nakuru Water Services Company (NAWASSCO) paybill is 111444. Account number is your NAWASSCO account from the bill. The M-PESA SMS recipient name should read NAWASSCO or a close variant.

How do I pay my Nakuru water bill via M-PESA?

Lipa na M-PESA, Pay Bill, enter 111444, account number from your bill, amount, PIN, Confirm. Reflects in your NAWASSCO account within minutes. The M-PESA SMS recipient name must read NAWASSCO.

My Nakuru water payment has not reflected. What now?

Check the M-PESA SMS recipient name. If correct and 60 minutes have passed, contact NAWASSCO support with the M-PESA transaction code and your account number. Most water utilities reconcile manually-flagged payments within 24 to 48 hours. If the recipient name was wrong on the M-PESA SMS, you paid a scam paybill; reverse via *456# (or forward the M-PESA SMS to 456) within 7 days.

Can I pay my Nakuru water bill from a bank app?

Yes. Most bank apps (Equity Eazzy, KCB, Co-op, NCBA NOW) have NAWASSCO or a generic "Pay Utility Bill" flow. Use the account number from your water bill. Bank app payments typically reflect faster than M-PESA for utility bills because they route directly to the utility's settlement bank.

What if my Nakuru water bill is wrong?

Take the bill plus a recent meter reading photo to the NAWASSCO office, or use the utility's complaint hotline. Do not pay a contested bill in full; pay the undisputed portion and document the disputed amount. WASREB (the water sector regulator) accepts escalated complaints if the utility does not resolve within 14 days.

Where can I report a water leak in Nakuru?

Call the NAWASSCO customer care line shown on your bill. Most utilities also accept reports via SMS or WhatsApp. For burst mains affecting many households, also report to the county government call centre.

Last verified: June 2026. Paybill 111444 confirmed against NAWASSCO official sources and the paybillke directory. See our how we verify page for methodology. Report a change.