Skip to content
paybillke
Verify paybill on your latest bill

Kwale water bill 2026: paybill, how to pay, troubleshooting

Kwale Water and Sewerage Company (KWAWASCO) services Kwale town, Ukunda, Diani and 1 other areas in Kwale County. KWAWASCO serves the main urban areas. Diani-Ukunda is the highest volume node thanks to the tourism economy. Verify the paybill on the bill before paying.

How to pay your Kwale water bill

  1. 1

    Get your account number

    The KWAWASCO account number is printed on your monthly water bill. It is usually 6 to 10 digits. If you have lost the bill, call the utility office or visit the customer-care desk with your national ID.

  2. 2

    Open Lipa na M-PESA, Pay Bill

    On your phone: M-PESA app or *334# or *144#, choose Lipa na M-PESA, then Pay Bill.

  3. 3

    Enter paybill: shown on your bill

    The paybill is on your latest KWAWASCO bill. Do not use paybills shared via WhatsApp; they are commonly scam variants.

  4. 4

    Enter account number, amount, PIN, Confirm

    Read the recipient name before tapping send. It must read KWAWASCO or a close variant. If it shows any other name, cancel; you are about to pay a scam paybill.

  5. 5

    Keep the M-PESA SMS

    The 10-character transaction code (e.g. TFB2NXY7P9) is your receipt. Keep it for at least 90 days in case the payment does not reflect or you need to escalate.

Bank app alternatives

Most major bank apps include a Pay Utility Bill flow that handles KWAWASCO. The flow is usually faster than M-PESA paybill (bank-to-bank settlement) and avoids the M-PESA paybill tariff.

  • Equity Eazzy. Open the app, Pay, Utilities, search for KWAWASCO or your county water company, enter account, pay.
  • KCB. KCB Mobile app, Pay Bills, search by utility name, enter account, pay.
  • Co-op MCo-op Cash. *667# or app, Pay Bill, choose Water, search by utility name.
  • Bank-issued cheque. Less common but accepted by most utilities. Drop at the customer service desk during office hours.

When things break

  • Payment not reflecting after 60 minutes. Confirm the M-PESA SMS recipient name. If correct, contact KWAWASCO support with the transaction code and account number. Reconciliation typically completes within 24 to 48 hours.
  • Wrong account number used. The funds credited the wrong customer. The utility can manually re-allocate if you visit with both the M-PESA SMS and a copy of your bill showing the correct account number. Allow 5 to 10 working days.
  • Bill amount seems wrong. Take a meter reading photo and visit the utility office. WASREB (water-sector regulator) accepts complaints if the utility does not resolve within 14 days; file at wasreb.go.ke.
  • No water supply. Call the KWAWASCOoutage line shown on your bill. Many utilities also accept reports via SMS or WhatsApp.

Other Kwale services on paybillke

Kwale County residents typically also pay KPLC (national paybill), KRA tax (eCitizen 222222), SHA health, and county-government rates. The Kwale location hub on paybillke gathers them in one place.

FAQ

What is the Kwale water paybill?

The main utility in Kwale is Kwale Water and Sewerage Company (KWAWASCO). The paybill is shown on your monthly bill. We have not independently verified a single county-wide paybill, so always confirm against your latest bill before paying.

How do I pay my Kwale water bill via M-PESA?

Lipa na M-PESA, Pay Bill, enter the paybill shown on your KWAWASCO bill, account number from your bill, amount, PIN, Confirm. The M-PESA SMS recipient name must read the utility name shown on your bill. If it shows any other name, you paid a scam paybill, reverse via *456# (or forward the M-PESA SMS to 456) within 7 days.

My Kwale water payment has not reflected. What now?

Check the M-PESA SMS recipient name. If correct and 60 minutes have passed, contact KWAWASCO support with the M-PESA transaction code and your account number. Most water utilities reconcile manually-flagged payments within 24 to 48 hours. If the recipient name was wrong on the M-PESA SMS, you paid a scam paybill; reverse via *456# (or forward the M-PESA SMS to 456) within 7 days.

Can I pay my Kwale water bill from a bank app?

Yes. Most bank apps (Equity Eazzy, KCB, Co-op, NCBA NOW) have KWAWASCO or a generic "Pay Utility Bill" flow. Use the account number from your water bill. Bank app payments typically reflect faster than M-PESA for utility bills because they route directly to the utility's settlement bank.

What if my Kwale water bill is wrong?

Take the bill plus a recent meter reading photo to the KWAWASCO office, or use the utility's complaint hotline. Do not pay a contested bill in full; pay the undisputed portion and document the disputed amount. WASREB (the water sector regulator) accepts escalated complaints if the utility does not resolve within 14 days.

Where can I report a water leak in Kwale?

Call the KWAWASCO customer care line shown on your bill. Most utilities also accept reports via SMS or WhatsApp. For burst mains affecting many households, also report to the county government call centre.

Last verified: June 2026. Utility information sourced from WASREB and county records; paybill should be verified on your latest KWAWASCO bill before paying. See our how we verify page for methodology. Report a change.