I&M paybill number 542 542
Send money from M-Pesa to an I&M Bank account.
Verified by paybillke on 13 September 2026how we verify
Paybill
542 542
Account number: The recipient's full 14-digit I&M Bank account number. I&M states the length explicitly, and a shorter number is the commonest cause of a failed deposit
Check the cost first
Send to I&M, for less
Sending money to a Kenyan bank? The M-Pesa fee depends on the amount. Check the actual cost before you press send.
Calculate the feeAccount number for I&M
- Format
- Account number
- What to type
- The recipient's full 14-digit I&M Bank account number. I&M states the length explicitly, and a shorter number is the commonest cause of a failed deposit.
- Example
- The recipient's full 14-digit I&M Bank account number
- Common mistake
- Including a hyphen, slash, or space: most paybill systems reject the entry silently and the money waits in suspense until manually reconciled.
M-PESA cost to pay I&M (2026 Safaricom tariff)
Total customer fee when paying paybill 542542 from M-PESA at common amounts. Fees are the standard Safaricom paybill bracket; some government services (eCitizen, KRA, NHIF/SHA) are zero-rated and these fees may be waived.
| If you pay I&M | M-PESA fee | Total off your M-PESA |
|---|---|---|
| KES 200 | KES 5 | KES 205 |
| KES 500 | KES 5 | KES 505 |
| KES 1,000 | KES 10 | KES 1,010 |
| KES 2,500 | KES 20 | KES 2,520 |
| KES 10,000 | KES 48 | KES 10,048 |
| KES 50,000 | KES 67 | KES 50,067 |
Free for amounts up to KES 100. I&M does not charge its own fee on top of the M-PESA tariff; what you see is what you pay.
See full M-PESA fee bands, limits, and the 20% excise duty explained for every amount up to KES 250,000.
I&M payment not working? Top fixes
Common failure modes specific to I&M, with the fix that works first. If none of these resolve it, the 10-character M-PESA transaction code is the universal proof of payment, keep the SMS until the issue clears.
M-PESA confirmed but the I&M account has not been credited.
Check the account field on your M-PESA SMS is the FULL 14 DIGITS. A short account number is the commonest cause and leaves the money unallocated rather than lost. Then use I&M's own Verify M-Pesa Payment tool at digital.imbank.com/payment-validation/landing before calling. If it genuinely has not arrived, call +254 20 322 1000 with the transaction code and do not send a second payment.
Still stuck? How to reverse an M-PESA transaction and M-PESA error code lookup.
Common help with I&M
I&M Bank Kenya uses paybill 542542 for M-PESA deposits, and the account field takes the recipient's FULL 14-DIGIT I&M account number. The digit count is the thing to get right: I&M states it explicitly in its own instructions, and a shorter number is the commonest reason a deposit sits unallocated. Funds credit instantly with an SMS confirmation. I&M's live tariff lists M-PESA to account transfer at Nil, so the bank charges nothing to receive and you pay only Safaricom's pay-bill tariff on the M-PESA leg. Going the other way is free on a personal account and charged up to KES 65 on a business account. I&M also runs Mpesa Xpress, an STK-push alternative that avoids the Lipa na M-PESA menu, and publishes a Verify M-Pesa Payment tool for checking a payment landed.
M-PESA paybill cost
What does paying I&M cost you?
For KES 2,500 to I&M (paybill 542542), you pay KES 33 on top (total KES 2,533 debited from M-PESA). The fee is set by Safaricom, not by the paybill.
Result
Fee
KES 20
Total cost
KES 2,520
Free for transactions up to KES 100.
Some paybills (e.g., government services on eCitizen) are zero-rated, Safaricom waives the customer fee. Confirm with the receiving entity.
Fees are typically lower than Send Money for the same amount.
Updated for 2026 Safaricom tariffs. Verify on safaricom.co.ke before sending large amounts.
How to pay I&M
M-Pesa
Pay via M-Pesa 542 542
- Open M-Pesa, dial *334# or open the M-Pesa app.
- Select Lipa na M-Pesa, then Pay Bill.
- Enter Business Number: 542 542
- Enter Account (Account Number): The recipient's full 14-digit I&M Bank account number. I&M states the length explicitly, and a shorter number is the commonest cause of a failed deposit.
- Enter the amount, in KES.
- Enter your M-Pesa PIN and confirm. You'll get an SMS confirmation.
Account format
Account Number: The recipient's full 14-digit I&M Bank account number. I&M states the length explicitly, and a shorter number is the commonest cause of a failed deposit.
I&M payment not working? Top fixes
Common failure modes specific to I&M, with the fix that works first. If none of these resolve it, the 10-character M-PESA transaction code is the universal proof of payment, keep the SMS until the issue clears.
M-PESA confirmed but the I&M account has not been credited.
Check the account field on your M-PESA SMS is the FULL 14 DIGITS. A short account number is the commonest cause and leaves the money unallocated rather than lost. Then use I&M's own Verify M-Pesa Payment tool at digital.imbank.com/payment-validation/landing before calling. If it genuinely has not arrived, call +254 20 322 1000 with the transaction code and do not send a second payment.
The Mpesa Xpress prompt never appeared on your phone.
I&M requires the handset screen to be active, not locked, to receive the STK pop-up. Unlock the phone and retry rather than repeating the payment, and check you entered the number as 2547xxxxxxxx rather than 07xxxxxxxx.
You expected sending out of I&M to M-PESA to be free and were charged.
The free position applies to personal accounts. I&M's tariff charges business accounts a band up to KES 65 per transaction. Because the top band is flat rather than a percentage, batching larger transfers costs less than several small ones.
Still stuck? How to reverse an M-PESA transaction and M-PESA error code lookup.
I&M USSD code
Beyond paying via M-PESA, I&M customers can manage their account directly through the I&M Bank USSD shortcut, free from any phone with no internet:
*458#Tap to dial on phoneI&M mobile banking, free balance and transfers.
- Balance
- Mini-statement
- Account to M-PESA
- Transfers
- Airtime
- Bill payments
Calculator preview
M-Pesa fees for I&M
| Amount | M-Pesa fee | Total cost | % fee |
|---|---|---|---|
| KES 50 | Free | KES 50 | , |
| KES 200 | KES 5 | KES 205 | 2.50% |
| KES 1,000 | KES 10 | KES 1,010 | 1.00% |
| KES 5,000 | KES 34 | KES 5,034 | 0.68% |
| KES 20,000 | KES 62 | KES 20,062 | 0.31% |
About I&M
Send money from M-Pesa to an I&M Bank account.
- Sector
- Bank
- Official site
- imbankgroup.com
Frequently asked about I&M
What is I&M's paybill number?
I&M's M-Pesa paybill is 542542. Send money from M-Pesa to an I&M Bank account.
How do I pay I&M via M-Pesa?
Open M-Pesa, select Lipa na M-Pesa, then Pay Bill. Enter business number 542542, then your account (The recipient's full 14-digit I&M Bank account number. I&M states the length explicitly, and a shorter number is the commonest cause of a failed deposit.), then the amount, then confirm with your M-Pesa PIN.
What account number do I use for I&M?
The recipient's full 14-digit I&M Bank account number. I&M states the length explicitly, and a shorter number is the commonest cause of a failed deposit.
Can I pay I&M from abroad?
Yes, diaspora users typically send via remittance services like Wise, Sendwave, Lemfi, or WorldRemit, which deposit directly to I&M's paybill 542 542. Compare fees on our diaspora hub before sending.
What are the M-Pesa fees for paying I&M?
M-Pesa charges a transaction fee based on the amount sent. Use our M-Pesa fees calculator to see the exact 2026 cost for any amount.
What if I pay the wrong amount or use the wrong paybill?
Contact I&M support immediately with your M-Pesa transaction code. If you sent to the wrong paybill entirely, contact Safaricom on 100 (free from a Safaricom line) within 7 days to request a reversal, though success isn't guaranteed.
How do I confirm my payment to I&M went through?
M-Pesa sends a free SMS confirmation with a transaction code (e.g., ABC12DEF345). Save this code, it's your proof of payment. I&M should also confirm receipt via their channels.
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Paybill displayed: 542 542 (mpesa paybill). How we verify.