Kenya Power Contacts, Emergency Line and Offices

Which channel for which problem

1. Outage, fault or anything dangerous: call 97771.
2. Token missing, balance, last tokens: *977# or myPower first, it is faster than queueing.
3. Wrong meter number paid: 97771 or customercare@kplc.co.ke, same day.
4. New connection: selfservice.kplc.co.ke or kplc.ecitizen.go.ke.
5. Fraud: kplc.confideapp.online and the DCI.

Offices

Head office is Stima Plaza, Kolobot Road, Parklands, Nairobi, P.O. Box 30099-00100. Kenya Power has branch offices countrywide for in-person service and applications. For most tasks the portal or *977# will be quicker than travelling.

Verify numbers before you trust them

Customer-care numbers are heavily impersonated on social media. Take contact details from kplc.co.ke or from this page, not from a reply to a complaint post. A genuine Kenya Power agent will not ask for your M-PESA PIN.