How to Check Your KPLC Bill and Token History
By Aisha Hassan · Updated 12 September 2026
The distinction that confuses people
For a prepaid meter, *977# and the app show your purchase history, not the units currently sitting on the meter. The live unit balance is shown on the meter display itself. If you want to know how much power is left tonight, look at the meter; if you want to know what you bought last week, use the app.
Three ways to check
- *977#: dial it and follow the menu. Postpaid sees the balance owed; prepaid retrieves last tokens.
- myPower app: log in for bill, balance and full token history.
- selfservice.kplc.co.ke: the same in a browser, plus new-connection applications.
Postpaid bills also come to you
Kenya Power sends the monthly postpaid bill by SMS and email, so you do not have to go looking. If you are not receiving it, your contact details on the account may be out of date, which you can fix on the self-service portal or by calling 97771.
Frequently asked
- How do I check my KPLC bill?
- On *977#, the myPower app, or selfservice.kplc.co.ke.
- How do I see tokens I already bought?
- Use the last tokens option on *977# or token history in the app.
- Where do I see the units left on the meter?
- On the prepaid meter display itself, not in the app.