Verified 12 September 2026
Change Your Till Name (and Do a SIM Swap)
By James Mwangi · M-PESA Till hub
To change the till name customers see, contact Safaricom via the M-PESA Business app support or a Safaricom shop; the displayed merchant name is tied to your registered details. To SIM-swap the till line, buy a replacement SIM and use *234# > Account Services > SIM Swap, entering the till number and the IMSI on the replacement card.
Change the merchant name
The name customers see when they pay is tied to your registered business details. Contact Safaricom via the M-PESA Business app support or a Safaricom shop to update it. Confirm the current process on safaricom.co.ke.
Till line SIM swap (DIY)
Buy a replacement SIM from an M-PESA agent or Safaricom shop. Dial *234# from the till's nominated number. Choose M-PESA Business Till. Enter your HO or store number. Go to Account Services > SIM Swap. Enter till number and the IMSI printed on the replacement card. Enter operator ID and PIN, submit.
Frequently asked
Can I change the name customers see?
Yes, through Safaricom support, since it is tied to your registered details.
How do I SIM-swap the till line?
On *234# under Account Services > SIM Swap, with the IMSI from the new card.
Is SIM swap DIY?
Yes.
Related
Verified 12 September 2026. Independent guide, not Safaricom. Confirm current merchant band table, reversal shortcode and any till-name-change process on safaricom.co.ke.