Directline Assurance Company
Pay Directline insurance premiums via M-PESA paybill 509800.
Paybill
509 800
Pay smarter
Calculate what this transaction will cost
Use the M-Pesa fees calculator to see the exact 2026 cost — in KES or your home currency if you're paying from abroad.
Open calculatorHow to pay Directline
M-Pesa
Pay via M-Pesa 509 800
- Open M-Pesa — dial *334# or open the M-Pesa app.
- Select Lipa na M-Pesa, then Pay Bill.
- Enter Business Number: 509 800
- Enter Account (Account Number): Use your Directline policy number.
- Enter the amount — in KES.
- Enter your M-Pesa PIN and confirm. You'll get an SMS confirmation.
Account format
Account Number: Use your Directline policy number.
Calculator preview
M-Pesa fees for Directline
| Amount | M-Pesa fee | Total cost | % fee |
|---|---|---|---|
| KES 50 | Free | KES 50 | — |
| KES 200 | KES 5 | KES 205 | 2.50% |
| KES 1,000 | KES 10 | KES 1,010 | 1.00% |
| KES 5,000 | KES 34 | KES 5,034 | 0.68% |
| KES 20,000 | KES 62 | KES 20,062 | 0.31% |
About Directline
Pay Directline insurance premiums via M-PESA paybill 509800.
- Sector
- Insurance
- Official site
- directline.co.ke
Frequently asked about Directline
What is Directline's paybill number?
Directline's M-Pesa paybill is 509800. Pay Directline insurance premiums via M-PESA paybill 509800.
How do I pay Directline via M-Pesa?
Open M-Pesa, select Lipa na M-Pesa, then Pay Bill. Enter business number 509800, then your account (Use your Directline policy number.), then the amount, then confirm with your M-Pesa PIN.
What account number do I use for Directline?
Use your Directline policy number.
Can I pay Directline from abroad?
Yes — diaspora users typically send via remittance services like Wise, Sendwave, Lemfi, or WorldRemit, which deposit directly to Directline's paybill 509 800. Compare fees on our diaspora hub before sending.
What are the M-Pesa fees for paying Directline?
M-Pesa charges a transaction fee based on the amount sent. Use our M-Pesa fees calculator to see the exact 2026 cost for any amount.
What if I pay the wrong amount or use the wrong paybill?
Contact Directline support immediately with your M-Pesa transaction code. If you sent to the wrong paybill entirely, contact Safaricom on 100 (free from a Safaricom line) within 7 days to request a reversal — though success isn't guaranteed.
How do I confirm my payment to Directline went through?
M-Pesa sends a free SMS confirmation with a transaction code (e.g., ABC12DEF345). Save this code — it's your proof of payment. Directline should also confirm receipt via their channels.
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Paybill displayed: 509 800 (mpesa paybill). How we verify.