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Verified 13 September 2026

I&M cards and the Milele Rewards programme

By Arnold Ochieng · I&M Bank Kenya hub · paybillke is an independent guide and is not affiliated with I&M Bank Kenya.

I&M issues credit, debit and prepaid cards, plus business credit cards, and runs a loyalty programme called I&M Milele Rewards. Each card solves a different problem, and the prepaid one is the most underrated of the three.

Prepaid, the traveller's card

A prepaid card is loaded in advance and spends only what is on it. Two advantages over using your debit card abroad. You fix the exchange rate when you load rather than taking whatever applies on the day. And if the card is compromised, the exposure is capped at the balance rather than reaching your current account. Ask I&M which currencies it can hold and what the load fee is, because those two answers decide whether it beats a debit card for your trip.

Credit, and the one rule

Pay the full statement balance every month, not the minimum. Cleared monthly, a credit card is close to free and gives you a dispute mechanism a debit card does not. Carried month to month, it is among the more expensive ways to borrow in Kenya. The minimum-payment option is designed to be easy to take and expensive to repeat.

Milele Rewards

I&M's loyalty programme. Before you weigh it in a decision, ask the two questions that matter with any rewards scheme: what the points are actually worth when redeemed, and whether they expire. A rewards programme is worth having and almost never worth choosing a more expensive card for.

What to ask before taking any card

  1. The issue fee and the annual fee.
  2. The replacement fee if it is lost, which is where cards quietly cost money.
  3. The foreign transaction charge, as a percentage, if you will use it abroad.
  4. For credit cards, the interest rate on carried balances and the length of the interest-free period.
  5. For prepaid, the load fee and which currencies it holds.
  6. The ATM withdrawal limit, and what an out-of-network withdrawal costs.

Where the numbers live

Card fees sit on I&M's tariff page rather than on the product pages, and they are revised, so we do not republish them here. Take them from the tariff or from the branch, in writing, on the day you apply.

About this guide

Independent guide. paybillke is not I&M Bank and has no commercial relationship with it. Paybill, USSD and charge details were checked against I&M's own site and live tariff on 13 September 2026. Bank tariffs change, so confirm anything you are about to act on with I&M on +254 20 322 1000 or on the I&M tariff page.

Frequently asked

What cards does I&M Bank offer?

Credit, debit and prepaid cards for personal customers, plus business credit cards, with the I&M Milele Rewards loyalty programme.

Does I&M have a prepaid travel card?

Yes. Ask which currencies it holds and what the load fee is before comparing it with your debit card.

What is I&M Milele Rewards?

I&M's loyalty programme. Check what points are worth on redemption and whether they expire.

Where do I find I&M card fees?

On I&M's tariff page rather than the product pages, and they are revised, so confirm on the day you apply.