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Zuku vs Faiba: which is right for you?

Zuku and Faiba are the two main alternatives to Safaricom Home Fibre in Nairobi and Mombasa. Zuku has been around longer and bundles a TV service; Faiba is newer and competes on speed and reliability for higher-paying subscribers.

Zuku Fibre

telecom,320320

Wananchi Group's home fibre and TV service, the longest-running Kenyan home-internet brand.

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Faiba (JTL)

telecom,882200

Jamii Telecommunications' fibre service, known for higher-end plans and business-grade reliability.

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Which is better for what

Quick guide by use case. Pick the row that matches your situation.

For a household wanting fibre plus TV in one bill

Zuku's combined fibre-plus-TV package is significantly cheaper than buying Zuku internet plus a separate DStv subscription.

Zuku

For higher speed and lower contention

Faiba's contention ratios are typically lower than Zuku's on equivalent plans.

Faiba

For coverage outside Nairobi and Mombasa

Both have limited coverage outside the major cities; check both at your specific address before committing.

Either works

For a small business with reliability needs

Faiba's business plans are more aggressive on uptime SLAs.

Faiba

At a glance

ZukuFaiba
Sectortelecomtelecom
M-PESA paybill320320882200
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Common questions

What is Zuku's M-PESA paybill?

Zuku's paybill is 320320. Use your account number from the Wananchi self-service portal as the reference.

What is Faiba's M-PESA paybill?

Faiba's paybill is 882200. Use your account number as the reference.

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