Verified 12 September 2026
Is Cashia Safe? An Honest Answer
By Aisha Hassan · Cashia hub
Yes. Cashia is licensed and regulated by the Central Bank of Kenya, PCI DSS certified for card handling, and uses 3D Secure and bank-grade encryption. The remaining risks are the ones common to every wallet: your PIN, phishing, and account takeover. Protect those and you are safe.
Regulation and certifications
CBK-licensed and regulated, PCI DSS certified, 3D Secure on card payments. Cashia's public materials also cite privacy by design and board-level compliance.
How to use it safely
Turn on 2FA if available, never share your Cashia PIN, verify any support request through the official +254 709 200 900 or support@cashia.com, and never install a Cashia "support" app from outside the App Store or Play Store.
What to watch for
Fake Stika messages, WhatsApp "Cashia agent" scams asking for a deposit, and phishing pages that mimic app.cashia.com. Always type the URL yourself, and never approve an STK push you did not initiate.
Frequently asked
Is Cashia licensed?
Yes, by the Central Bank of Kenya.
Do they hold my money legally?
Yes, as a CBK-licensed payments platform.
What is my biggest risk?
Sharing your PIN or approving an STK push you did not initiate.
Related
Verified 12 September 2026. Independent guide, paybillke is not affiliated with Cashia. Re-check current tariffs at cashia.com/pricing before relying on any figure.