Madison Insurance is a Kenyan insurer covering life, health, and general insurance. Paying a premium from M-PESA keeps a policy active without a branch visit, and it is a single Pay Bill flow. The account field is your policy number.
The verified paybill
Madison Insurance uses paybill 880928 for premium payments. The account is your policy number, printed on your policy document or membership card. It is not your national ID and not your phone number.
Pay your premium step by step
- Open the M-PESA app, or dial *334#.
- Select Lipa na M-PESA, then Pay Bill.
- Business number: 880928.
- Account: your Madison Insurance policy number.
- Enter the premium amount.
- Enter your M-PESA PIN and confirm.
Keep the M-PESA SMS. Premium posting is usually same-day but not always instant.
The reference trap
Insurance paybills change
Premium paid but policy still shows lapsed
If M-PESA confirmed but your policy still reads lapsed or unpaid, the money has usually reached the insurer and is waiting to be reconciled to your policy. Give it a few hours. If it has not posted, contact Madison with your 10-character M-PESA transaction code and your policy number. Keep the SMS until the policy updates.
What it costs
Standard M-PESA paybill fees apply. Madison does not add a fee on top.
| If you pay | M-PESA fee | Total off your wallet |
|---|---|---|
| KES 500 | KES 5 | KES 505 |
| KES 1,000 | KES 10 | KES 1,010 |
| KES 5,000 | KES 34 | KES 5,034 |
| KES 20,000 | KES 62 | KES 20,062 |
Frequently asked questions
What is the Madison Insurance paybill number?
Madison Insurance uses paybill 880928. The account is your policy number. Insurance paybills change occasionally, so confirm with the insurer if a payment does not go through.
What account number do I use for Madison?
Your Madison Insurance policy number, from your policy document or membership card. Not your national ID and not your phone number.
I paid my Madison premium but the policy still shows lapsed. What do I do?
Posting is usually same-day but not instant. Wait a few hours, then contact Madison with your M-PESA transaction code and policy number if it still has not updated.
Is there an M-PESA fee to pay Madison?
Standard M-PESA paybill fees apply and Madison does not add its own fee. What the M-PESA screen shows is what you pay.
Resources
- The verified Madison paybill entry is at paybillke.com/paybill/madison-insurance.
- See the insurance paybill directory and how to pay SHA contributions.