Safaricom PLC: CBK-licensed mobile money issuer in Kenya
Safaricom PLC (trading as M-PESA) is a Payment Service Provider authorised by the Central Bank of Kenya. First licensed on 01 January 2016. Scope: full mobile money psp. Source: CBK Directory of Authorized PSPs (published 07 August 2026, data current to 17 June 2026).
License summary
- Category
- Full mobile money PSP
- First licensed
- 01 January 2016
- Approved services (verbatim from CBK)
- Issuance of electronic money
- Processing of payments
- Storage of value
- Transmission of funds
- Facilitation of payments
- Merchant payment platform
Contact block
Copied verbatim from the CBK directory. If any field has moved, verify at the CBK URL at the bottom of the page.
- Postal address
- P.O. Box 66827-00800 Nairobi
- Physical address
- Safaricom House, Waiyaki Way, Westlands, Nairobi
- Telephone
- +254722003272
- customercare@safaricom.co.ke, ceo@safaricom.co.ke
- Website
- https://www.safaricom.co.ke/
- Chief executive
- CEO Mr. Peter Ndegwa
What Safaricom (M-PESA) is authorised to do
Authorised to issue e-money, process transactions, hold customer balances, transmit funds and operate a merchant acquiring platform. This is the widest PSP scope CBK grants.
How to verify
This entry mirrors CBK's Directory of Authorized Payment Service Providers, published 07 August 2026 (data as at 17 June 2026). Verify independently at the CBK PDF: centralbank.go.ke.
Other full mobile money psps
Last verified: 1 September 2026.